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Blank Creative Cloud App Window

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Jim Collins
Blank Creative Cloud App Window
on Aug 4, 2013 at 7:18:54 pm

Just ran into this problem with a blank Creative Cloud App Window. See screenshot. Any ideas how I can get it back correctly?



Thanks in advance!

Jim Collins


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Kevin Monahan
Re: Blank Creative Cloud App Window
on Aug 12, 2013 at 3:52:57 pm

Hi Jim,
I've not seen that before. Can you try logging out and logging back in?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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Jim Collins
Re: Blank Creative Cloud App Window
on Aug 14, 2013 at 4:46:52 pm

I ended up chatting online with Adobe and deleted a file which fixed the problem. They said it is something that happens during updating?

Jim Collins


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Kevin Monahan
Re: Blank Creative Cloud App Window
on Aug 20, 2013 at 6:06:19 pm

Yes, I have heard of that problem before. Glad our agent was able to help you. Thanks for reporting back, Jim.

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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