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Dulce Systems Raid problem

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John Leech
Dulce Systems Raid problem
on Jun 21, 2018 at 1:40:25 am

I have a DQ 4000 and a PCI Express dual eSATA card.

The card started beeping and then started beeping rapidly and the drive is no longer mounting on my 2009 Mac Pro running 10.11.8 I did not make any changes to the computer and the lights on the drive itself are all white or green.

Dulce systems seems to have gone out of business so there is no official support, website is down and no phones.

Can I just replace the card or is it special in some way?

Thanks in advance

John Leech
Houston Tx


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Bob Zelin
Re: Dulce Systems Raid problem
on Jun 21, 2018 at 12:08:30 pm

Dulce Systems only used Areca RAID host adaptor cards -
http://www.areca.com.tw

your beeping is because you have a failed drive. You must launch the MRAID Utility from Areca to be able to see the user interface. This will let you turn off the horrible loud beeper, and determine which drive has failed.
I have no idea of which system you have -
if its setup RAID 5, you can have one drive fail before you lose all your data. If it's setup RAID 6 you can have two drives fail, before you lose all your data. If you are RAID 5, and you have 2 dead drives, you are screwed.

There is nothing wrong with the card in your system. You have a failed drive in your RAID array.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com


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John Leech
Re: Dulce Systems Raid problem
on Jun 27, 2018 at 12:00:30 am

Thanks Bob.

When I replace the drive, do I need to format it first? If so should I use journaled since it is a Mac?

Will it start rebuilding itself or will i need to take additional action?

-John


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John Leech
Re: Dulce Systems Raid problem
on Jun 27, 2018 at 2:12:07 am

I also Have a new problem, the Mac can not see the raid card. When I try to access the user interface using MRAID at 10.0.0.89 "site can not be reached"

I was able to click on the card icon before and see each drive status and turn off the alarm.


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Bob Zelin
Re: Dulce Systems Raid problem
on Jun 27, 2018 at 3:39:20 am

gee John - I guess you have to contact me !

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com


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