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Brandon Ivey
GZ-MG360U files wont import
on Jan 20, 2010 at 4:31:32 pm

A co-worker of mine has media on a JVC GZ-MG360U that he cant get off the camera. He does not have the media browser that came with it and it looks like JVC only offers updates to it. When he browses the hard drive, the folder with the media files gives him an error saying that the files are "too deep". Would a mac have a better chance at getting these files? Any suggestions on how to get these files?


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Chris Deutsch
Re: GZ-MG360U files wont import
on Jan 25, 2010 at 6:20:31 pm

Hi Brandon,

I work for JVC and would like to help.

You should not need the JVC CD-ROM to get the files off of your camcorder.

Please try the following steps:

1. Connect the camcorder via USB
2. As soon as you connect the USB, you should see a USB Menu on the camcorder's LCD screen. The 1st option is "Playback on PC". Push the "Set" button to select that.
3. Open Windows Explorer and go to "Computer". You should see all your normal drives, plus you should see "EVERIO_HDD". Click on "Everio_HDD" and you will see several folders. "DCIM" contains your digital stills. "SD_VIDEO" contains your videos.
4. You can copy your videos or digital stills to your "Pictures" or "Videos" folder on your local Hard Drive.

Most popular editing software, including Pinnacle Studio and Adobe Premiere Elements will work with the JVC files with nothing else needed. Windows Movie Maker will work with the video files as long as you have Windows Vista Home Premium or better. For Apple users, iMovie '08 and iMovie '09 both work great as well.

There is one particular situation where the actual JVC CD-ROM might be helpful--even if you don't intend to use the JVC software that is included. In addition to the software, the CD-ROM also installs all the necessary codecs for playback with programs like Windows Media Player. If you are having any issues (picture, but no sound for example), then you may want to order a replacement CD-ROM from the JVC parts store at http://www.jvc.com. If you are not having any playback problems, then you don't need to worry about this.

I hope this helps.

Chris


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