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Can't output to VCR (Studio 8, DV Moviebox)

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KMarks
Can't output to VCR (Studio 8, DV Moviebox)
on Apr 27, 2004 at 11:46:26 pm

I've called Pinnacle Tech Support several times over a 1 week period. I'm having problems outputing to my VCR.

1. One of them sent me another program disk, that I didn't need.

2. The other one told me last week that my DV Moviebox was had a defect and that would solve the problem. He said he would send another DV Moviebox and that should do it. It didn't do a thing.

3. I called today, and he told me to download a patch and that would fix the problem, it didn't.

4. I called again today, and he told me my 1394 was sharing with another IRQ (ATI TV out) and that I should switch it and that would solve the problem. And it didn't.

When I try to "Make Movie" and record to my VCR, next to the "Preview Window" it says: "Nothing to Output", and when I click on "Create tape", it doesn't do a thing.

My VCR is set to "Line". I don't know what else to do.

Do you have any suggestions?
Thanks for your help.

Karen


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