Just got off the phone with videoguys.
They are directing me to Pioneer to warranty the Pioneer BDR206. after 30 days they want nothing to do with hardware that they sell. If that ios the case I may as well start using my local VAR (Z-Systems)that will bend over backwards to make everything they sell work right.
Good bye Videoguys, thanks for saving me a little bit of cash but actually costing me more in the long run.
I was not in the office today so I do not know the details of your issue.
We offer 30 days free tech support on our products. When customers run into problems after 30 days we do our best to try and help you figure out what is wrong. If it is a field failure, the manufacturers warranty kicks in.
If you give me a call on Monday I will do my best to help you.