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Capture troubleshooting for PPRO & PEL

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Tom Kays
Capture troubleshooting for PPRO & PEL
on Feb 17, 2008 at 4:42:48 am

I Have 2 editing computers, each with PPRO & Pre elemnts. I have captured tons of hours of video on them with no problem until now. On one computer, the capture window states the "device off line" even though everything is connected properly, new cables, camera has been restarted, cables connected and re-connected and various other methods used to make it work, to no avail. I've also used 3 or 4 different cameras to download video but that doesn't make any difference either. This is with both PPro and Elements. The other computer, Elements says on capture window "cannot use device control, try resetting camera". What does that mean?? And how do you "reset" a camera? Same methods as above attempted. Anyway, I am able to capture on PPro on that computer with no problem. So I don't know if this is a hardware or software issue. Any suggestions?


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