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One drive seems offline

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Ricky Barrow
One drive seems offline
on Jul 17, 2013 at 12:16:08 pm

We have TERRABLOCKEX241 on Win 7 - all drives show as "good" under system tab. All virtual partitions are "tandem" yet one group shows we have about 1900 GB less than the other. Upon inspection the 24 drives are numbered 1-25 with the "number" 24 missing. Is it possible, while this drive shows "good" that the system doesn't recognize this drive and that accounts for our mis-match in available storage between groups? How can I rectify this issue and re-number "25 to "24" OR bring this drive "online"?



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Matthew Mullen
Re: One drive seems offline
on Jul 17, 2013 at 1:23:12 pm


The drive numbering is normal. When you swap a disk out it takes the next highest number. This has no relevance to the available space.

Can you go to the volumes tab, and select File> Export to .CSV and send me that file, can you repeat the steps for the system tab. I may need more info to resolve this but that gives us a starting point.

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