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Weird Glitchy Area on my Footage

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Ryan Neuman
Weird Glitchy Area on my Footage
on Dec 19, 2017 at 8:34:21 pm

I edit on Final Cut (I just did the update to 10.4 a few days ago) and I noticed there's this weird glitchy area (it almost looks like the old VCR effect) at the top of some of the footage I took. I never experienced this before and I wonder if it has something to do with the new update? The footage looks fine when I play it back on my camera, in Premiere, and from just the file itself on my computer. Luckily I covered some of the messed up footage with b-roll but I have no clue what the problem is. Does it have something to do maybe with the SD card (Sandisk Extreme Pro 128GB) I use possibly being messed up? I shoot on a Canon XA10 and edit on a 2015 Macbook Pro, any help would be great thank you.


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Loren Risker
Re: Weird Glitchy Area on my Footage
on Dec 20, 2017 at 2:20:19 pm

I doubt it's the SD card. Can you screenshot the glitch? Might be GPU related.

-------------
OutOfFocus.TV - Music Videos 24/7


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Ryan Neuman
Re: Weird Glitchy Area on my Footage
on Dec 20, 2017 at 6:29:35 pm

For some reason it's not letting me upload a screenshot of it but here's an unlisted link:





the glitch happens around the 10 second mark, it did that in multiple other clips too


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Mark Suszko
Re: Weird Glitchy Area on my Footage
on Dec 22, 2017 at 5:48:23 pm

I've seen this using gopro type footage in FCP 7 when I imported the footage directly and didn't first convert it to prores 422 in mpeg Streamclip. Looks like the same kind of "tearing" you experienced in this shot.

I guess I'd try a re-render first, then try to re-transcode the footage and import it back over the original shot.


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Ryan Neuman
Re: Weird Glitchy Area on my Footage
on Dec 22, 2017 at 6:57:01 pm

Yea I usually import right into Final Cut directly from the SD card so I imported to my desktop first this time and just dragged it into the timeline and that did the trick! Thank you everyone.


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 1, 2018 at 4:47:28 am

When you say you imported it to desktop did you just copy the file from the card to desktop?


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 1, 2018 at 5:36:09 am

Sorry didn't mean to seem abrupt. I have the same issues with the same camera and have spent the last four days trying all different ways to try and work around it but have had no success. So I was happy to know it's not just me or that my camera was on the way out.

Thanks


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Fabrizio D'Agnano
Re: Weird Glitchy Area on my Footage
on Jan 1, 2018 at 7:03:30 pm

Hello.
Do you mean you copied the .mts files to your desktop and then dragged it onto the timeline? It did not work for me.

Fabrizio D'Agnano
Rome, Italy


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Fabrizio D'Agnano
Re: Weird Glitchy Area on my Footage
on Jan 1, 2018 at 6:59:49 pm

Hello. I am experiencing the very same problem with a Canon HF G10 camera. After I saw that "drops" on the upper part of the footage the first time, I blamed the card. So I tried taking more test footage with three different cards, and they all showed the glitch on the upper area, and sometimes on the lower area as well. I tried to look at the footage direct from the camera, and it was playing just fine. I was about to send the cam in for a check, but it seems the problems is somewhere else.

Fabrizio D'Agnano
Rome, Italy


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 2, 2018 at 3:47:36 am

My guess is that its has something to do with the lastest final cut update. I have imported footage from a Canon XF100 with no problems. Just the xa10 has given me problems.


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Ryan Neuman
Re: Weird Glitchy Area on my Footage
on Jan 2, 2018 at 7:03:36 pm

I'm not sure if I have my card formatted correctly but what I did was put the SD Card into my computer, opened it up, opened the "PRIVATE" folder, clicked the AVCHD icon, selected the clip I needed and from the Quicktime player I hit file-save-saved to desktop, once it was on the desktop I just dragged it onto my timeline in Final Cut and the glitchy area went away.


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Mark Suszko
Re: Weird Glitchy Area on my Footage
on Jan 2, 2018 at 7:10:18 pm

That to me implies that it's an issue with trying to read directly off the cards, if you can transfer the file to the desktop and then import it and no longer see the issue.


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Fabrizio D'Agnano
Re: Weird Glitchy Area on my Footage
on Jan 2, 2018 at 10:28:58 pm

It looks to me like it's something a bit different. If you import into FCPX using "Import Media", the glitch will show either if you import straight from the card or from the copy. If you just drag the .mts clip from the place you placed it onto the timeline, it will lag and slow down a lot, but look much better. I don't know exactly what happens inside FCPX, but maybe if you use "Import Media" it will transcode the media, introducing the artifacts (in facts, it will show as a .mov file), while if you drag it it won't transcode. Just a guess.

Fabrizio D'Agnano
Rome, Italy


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 3, 2018 at 2:19:30 am

I tried going via quicktime as suggested and it does get rid of some of the pixelation but doesn't totally get rid of it. It's a real pain but will keep trying different things


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Richard Ivey
Re: Weird Glitchy Area on my Footage
on Jan 3, 2018 at 4:07:23 pm

[Fabrizio D'Agnano] "It looks to me like it's something a bit different. If you import into FCPX using "Import Media", the glitch will show either if you import straight from the card or from the copy. If you just drag the .mts clip from the place you placed it onto the timeline, it will lag and slow down a lot, but look much better. I don't know exactly what happens inside FCPX, but maybe if you use "Import Media" it will transcode the media, introducing the artifacts (in facts, it will show as a .mov file), while if you drag it it won't transcode. Just a guess.

Fabrizio D'Agnano
Rome, Italy
"


Thanks for this suggestion Fabrizio - this is the thing that finally worked for me on my 27-inch, Late 2012 iMac!

To expand on Fabrizio's method: Drag the .mts files that make up your raw video from the STREAM folder (YourSDcard>PRIVATE>AVCHD>BDMV>STREAM) directly into the Browser. To open the AVCHD & BDMV folder you have to Control-Click and choose "Show Package Contents."

It takes a while to import and I get the Message "Validating File" for a long time, but it does finally load and then process. After trying this with several .mts files I didn't have any glitches in my video like before when I imported from the "Import" options within the app. So far so good at least.

I'm sure this is a bug from the new version of FCX - I never had it happen with hundreds of imports from SD cards until after this update. It's a frustrating glitch and hopefully they will fix it soon. It seems that all of the problems are coming from Canon users like me. I have a 2010 Mac Pro running High Sierra and FCX.4 and the problem doesn't occur there.

Thanks for the original post and all of the replies.

Rich
Orlando, FL


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Michael Hancock
Re: Weird Glitchy Area on my Footage
on Jan 3, 2018 at 4:50:10 pm

I definitely sounds like FCPX is adding the glitches during its conversion process.

FCPX doesn't natively support AVCHD files, so by importing them directly from the AVCHD card structure it's doing a conversion to ProRes in the background. There's no way to avoid this if you keep the AVCHD package structure in place. That's why, when you pull the .mts files from the card structure and directly import those, you don't see the glitches. It's the raw file.

Do you have EditReady? If you do, rewrap your footage to .mov, so you can directly import it into FCPX without a transcode, and without having to dive into your package contents. See if the issue is still there. If you don't have it, there's a trial you can download so you can run some tests. You could also use EditReady to transcode your footage to ProRes to see if it's just the conversion to ProRes in general that's causing the issue, or FCPX's conversion in the program.

https://www.divergentmedia.com/editready

----------------
Michael Hancock
Editor


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Fabrizio D'Agnano
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 9:33:33 am

[Michael Hancock] "You could also use EditReady to transcode your footage to ProRes to see if it's just the conversion to ProRes in general that's causing the issue, or FCPX's conversion in the program.
"

Thank you Michael. I'll try EditReady this morning.
However, I do not think is a problem with ProRes in general, but just FCPX latest version conversion. It's now several years I'm using those Canon camcorders, and I never had a problem importing the clips from FCPX and having them automatically transcoded until the latest upgrade.

Fabrizio D'Agnano
Rome, Italy


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Michael Hancock
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 2:10:48 pm

[Fabrizio D'Agnano] "However, I do not think is a problem with ProRes in general, but just FCPX latest version conversion. "

I think you're probably right too. Hopefully testing it with EditReady will let you know for sure if it's FCPX doing the conversion that's introducing the glitches, or something else.

----------------
Michael Hancock
Editor


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Fabrizio D'Agnano
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 8:51:43 pm

I found I had a forgotten licensed copy of ClipWrap and tried to transcode the .mts files to Pro Res. I did it and relinked the files from the browser (I had already used the .mts files in an edit and did not like the idea to start it all over). It seems everything is playing fine, with no glitches or pixelation and not laggy and slow as with the .mts. I didn't have time to check it thoroughly, frame by frame, but I'm almost positive it's ok, and the problem is in FCPX 10.4. It's still a pain, and I hope they fix it very soon, but at least I don't have to toss the old Canon's in the can like I was about to do, and I have usable footage from the B rolls of the latest two sessions that I was afraid I'd lost... Wounded is still better than dead ☺

Fabrizio D'Agnano
Rome, Italy


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Michael Hancock
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 9:01:24 pm

Great news! And don't forget to file a bug report with Apple!

----------------
Michael Hancock
Editor


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Jon Baum
Re: Weird Glitchy Area on my Footage
on May 1, 2018 at 1:07:38 pm

I too have experienced the import glitches when importing into FCPX from a Canon Vixia HF G10 camcorder. The ClipWrap workaround is effective as it can open multiple .mts files as "Spanned" and convert into a single .mov file suitable for Final Cut Pro X and does not exhibit the glitches.

Unfortunately, this import anomoly continues with Final Cut Pro versions 10.4.1 and as of yesterday, 10.4.2. I sincerely hope Apple addresses this bug in the next version release.


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 12:09:14 pm

I have tried to drag the mts file into final cut but it won't allow me to do it, it just seems to reject the file.


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Richard Ivey
Re: Weird Glitchy Area on my Footage
on Jan 4, 2018 at 7:24:29 pm

What is your process for dropping the files into FCX? Are you pulling them from the Stream folder into the browser area?


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 5, 2018 at 12:19:07 am

Yes I am dragging them out of the stream folder, but no matter where I try to place them fcp won't accept them


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Paul Binks
Re: Weird Glitchy Area on my Footage
on Jan 5, 2018 at 9:15:44 am

I have successfully transfered three mts files but that is it, every time I try now fcp crashes


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James Cude
Re: Weird Glitchy Area on my Footage
on Jun 1, 2018 at 8:31:25 pm

Looks like this might be fixed in the macOS High Sierra 10.13.5 update.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Jun 1, 2018 at 10:26:17 pm

I've updated to MacOS 10.13.5 and then imported 4 clips from my Canon Vixia HF G10 camcorder into FCPX 10.4.2. So far, so good. No digital anomalies. This is part of an e-mail I've received today as a reply from my feedback report of this thread's issue through the FCPX app:

Hi Jon,

This is Chris from Apple Pro Apps in Cupertino. Thank you for your recent feedback about using Canon AVCHD clips in Final Cut Pro.

We believe this issue has been resolved in the latest macOS update, which was released earlier today. At your earliest convenience, please update to macOS 10.13.5, see if your issue has been resolved, and report back with your results.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Oct 20, 2019 at 10:39:17 am

It's BAAAAACK. Same glitchy issues importing from my Canon Vixia HF G10 into Final Cut Pro v10.4.7 under MacOS 10.15 (Catalina). Workaround continues to be copying *.mts files to my MacBook Pro desktop from the camcorder's SD card and then using EditReady to join the .mts files and then rewrap into a single .MOV file which is then imported into FCP - without the artifact glitches. Hope the FCP team at Apple sees this post and gets it on their radar to fix, again.


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Joe Marler
Re: Weird Glitchy Area on my Footage
on Oct 20, 2019 at 7:32:02 pm

[Jon Baum] "Same glitchy issues importing from my Canon Vixia HF G10 into Final Cut Pro v10.4.7 under MacOS 10.15 (Catalina). Workaround continues to be copying *.mts files to my MacBook Pro desktop from the camcorder's SD card and then using EditReady to join the .mts files and then rewrap into a single .MOV file which is then imported into FCP -"

I have some old HF G10 material and it seems to work OK on FCPX 10.4.7 on Mojave 10.14.6.

Normally the correct procedure for AVCHD is import from the AVCHD package which automatically re-wraps and copies the files into the library. You should not copy .mts files out of the package and import using leave files in place, which can cause performance problems.

Alternatively you can use EditReady to re-wrap the files in the AVCHD package and then import those using "leave files in place". This automatically includes all needed metadata and handles clip spanning.

If you still have problems when doing that, I can look at some test material if you put it on a share point.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Oct 30, 2019 at 1:41:13 pm

I just updated to MacOS Catalina 10.15.1 and re-imported footage from my Canon Vixia HF G10 that showed the digital anomolies under 10.15. Same glitches appear during footage playback - I've sent in a FCP bug report last week. Hopefully they will re-address this problem.

I did follow Joe Marler's process of reading the mounted volume from the camera's SD card with EditReady which nicely spanned the packaged .mts files and converted to a *.mov file that was devoid of any glitches.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Nov 20, 2019 at 4:01:19 pm

I have reported the digital anomolies issue with Apple Pro Apps support and have been working with an excellent Apple Creative Media Senior Advisor to gather pertinant information on FCPX, MacOS (Catalina) from my MBP laptop and also from a fresh Catalina install on an external drive partition. In all cases, direct import from my Canon Vixia HF G10 camcorder into FCPX (latest version) produces the "weird glitches" upon playback in FCPX or from exported (.m4v) video files.

The Apple rep will also try to observe the glitches from his test iMac with the camera archive file I have provided to him, as another example on a separate system. He suspects that the "non-standard" AVCHD codec from Canon might be at issue when Mojave was updated to Catalina ("something may have fallen through the cracks" in video codecs).

I am asking anyone reading this thread, who has upgraded to MacOS Catalina, to repeat those processes which led to the "weird glitches" in the past to see if this is also reoccuring for you, and please report back in this thread. Thanks.


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Mary Van Develde
Re: Weird Glitchy Area on my Footage
on Dec 9, 2019 at 10:24:56 am

I'm so glad to have found this thread. I have noticed this problem in video I recently shot and realized it only began after I upgraded to Catalina. I'll contact Apple Final Cut to find out if they can offer help.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Dec 9, 2019 at 1:20:52 pm

"I'm so glad to have found this thread. I have noticed this problem in video I recently shot and realized it only began after I upgraded to Catalina. I'll contact Apple Final Cut to find out if they can offer help." - Mary Van Develde

Mary - what was your camcorder make/model of the footage that you imported into FCP and observed the video glitches? It appears that Canon may be singled out as a source of the issue, for now.

In further testing with the Apple Pro Apps advisor, I've found that both Final Cut Pro X and iMovie, under Catalina, exhibit the same behavior with my Canon footage. The glitches are observed when playing back imported footage in the app(s) and if the footage is exported from FCP/iMovie or after being sent to Compressor.

Interestingly, the imported camera footage which resides in the Final Cut Pro Library which can be seen by right-clicking on the libray and "Show Package Contents" and drilling down to the original meda, when played outside of FCP (e.g., using QuickTime Player), does NOT show any glitches. So, there's something about how FCP or iMovie use the video codecs to playback the footage. I suspect that both a FCP and Catalina update will be needed to fix this issue.


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Mary Van Develde
Re: Weird Glitchy Area on my Footage
on Dec 9, 2019 at 7:29:41 pm

[Jon Baum] "Mary - what was your camcorder make/model of the footage that you imported into FCP and observed the video glitches? It appears that Canon may be singled out as a source of the issue, for now.
"


John,
My camera is a Canon XA10. I drilled down like you suggested and looked at the video in Quicktime and did not see the glitches there. I also looked at the video through my camera and I didn't see disturbances. I shot video with my GoPro and my iPhone for this project, but the only video disturbances I see are when I edit the video shot on my Canon.

I used to be able to import video from this camera by just putting the SD card in my Thunderbolt Dock, but now when I do that I do not see it anywhere on my MacBook Pro. I don't use Compressor.

I had some issues with importing to Final Cut right after I upgraded to Catalina in late October, but when I talked to Apple it looked like the issue might have been more related to my use of SD cards between cameras and not formatting them properly. This is really the first video I've imported and edited since then.

My background is more producing and writing. I'm doing more shooting and editing for personal projects now. I don't have a deep technical knowledge of Final Cut, so I really appreciate help from knowelable people like you.

Thank you.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Dec 9, 2019 at 8:00:14 pm

Mary - thanks for the additional info, which corroborates my Canon camcorder experience.

As I mentioned prior in this thread, there is a workaround for importing the Canon footage, but it requires that you are able to mount the SD card as a "drive" on your Mac Desktop. I use a Satechi Aluminum USB-C Multiport Pro adapter (available via apple.com store) which has an SD card reader slot. Taking the SD card from the Canon camcorder and inserting into the reader slot allows the "drive" to be mounted. Don't know why your Thunderbolt dock didn't mount your card.

But if you can mount the card, visit https://www.divergentmedia.com/editready and download the Trial version of EditReady. You can drag the mounted SD card icon "drive" onto the EditReady app window which then reads the camcorder contents and is able to auto join all the contained *.mts video files and then convert to a "wrapped" MOV file which when then is imported into Final Cut Pro will NOT display any of the glitches seen with a direct import from the Canon camcorder. This is of course an interim solution/workaround.

Let's hope that the Apple software engineers work out a permanent solution. Hope this helps you, Mary.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Dec 11, 2019 at 12:59:00 pm

I updated to MacOS Catalina 10.15.2 today on my MBP and repeated import into FCPX 10.4.7 from my Canon Vixia HF G10. Same visual artifacts seen during playback within the app. Playback from viewing the original media in the FCPX library outside of Final Cut show no glitches.

I then saw an update for Final Cut Pro to v10.4.8 and performed this update. The accompanying info stated "Prevents an issue that could lead to visual artifacts appearing onscreen for systems with Nvidia graphic cards that have Reduce Transparency accessibility preference enabled".

I imported new Canon footage into FCPX 10.4.8 and observed the same artifacts as before (I have a Radeon Pro 560x card). So, I'm still hoping for a future fix - no word from Apple support from my last discussion with them.


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Mary Van Develde
Re: Weird Glitchy Area on my Footage
on Dec 12, 2019 at 8:42:25 pm

Thanks for the info about the updates. I didn't get any notifications about them, but found them and upgraded. I re-imported the video from may Canon XA10. I also still see the same artifacts. I tried the trial of EditReady and it did seem to fix the problem. The trial version only allows you to do clips of 1 minute and I don't want to buy it. I haven't had time to call Apple. I will try to do that tomorrow. Thanks for your info. This is very frustrating.


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Dec 13, 2019 at 1:19:03 pm

Note that I've recently imported video into FCPX under Catalina from a Panasonic HC-VX1 camcorder, an older Sony camcorder, a GoPro 7 Black and a point-and-shoot Canon S110 camera and NONE of this footage imported displays any digital glitches. This currently still appears to be a CANON camcorder issue where I suspect the original reports at the beginning of this thread came from a variety of camcorder makes/models.


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Mary Van Develde
Re: Weird Glitchy Area on my Footage
on Dec 13, 2019 at 4:35:12 pm

I just spoke to Apple Final Cut person and he basically said too bad. Says my camera is no longer supported by final cut. I had no issues until I upgraded to Catalina, but I can't go back to the previous OS because when I upgraded my Time Machine backups were wiped out. Of course, they try to gaslight me. Saying I must have done something. I'm so fed up with Catalina and Apple.


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Mary Van Develde
Re: Weird Glitchy Area on my Footage
on Dec 13, 2019 at 7:25:30 pm

[Jon Baum] "Jon Baum"
I pulled out old MacBook Pro which runs OS X El Capitan and Final Cut Pro X version 10.3.4.
I imported some of the clips with the video issues and I do not see any problems.
I'm afraid the Apple guy was correct and after the Catalina update my camera is no longer supported. Do you know of any other apps similar to EditReady I could try?


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Jon Baum
Re: Weird Glitchy Area on my Footage
on Dec 13, 2019 at 8:05:16 pm

Mary - If you'd like, contact me outside of this thread at JonB3@aol.com so I can give you more info directly. If there's more to contribute to this thread, we can post later. Thanks - Jon


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Terry Barnum
Re: Weird Glitchy Area on my Footage
on Dec 15, 2019 at 5:36:09 am

Mary - Just wanted to give you an opinion from an EditReady user (no affiliation) that it's been $50 well spent. I've been using it for the last few years to prep Sony FS700 AVCHD footage for FCPX. The support requests has been answered promptly and they are even implementing a feature I suggested.

-Terry


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