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After installing Final Cut Pro x 10.1 it won't open.

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Jack Niedenthal
After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 2:10:55 am
Last Edited By Jack Niedenthal on Dec 26, 2013 at 2:11:55 am

After installing Final Cut Pro x 10.1 it won't open (it hangs on the splash photo). When I go to force quit I notice that when opening FCPX it also tries to open com.apple.audio.infohelper (see attached), which also will not open... Any suggestions? I am using Mavericks 10.9.1 on an iMac.



Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mountain Lion 10.8.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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Tim Jones
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 2:50:17 am

You have upgraded to 10.9, right (looking at your sig)?

I saw something similar with 10.0.9 when my system drive was full and had become non-writeable. There wasn't even a message in the system log file. I discovered it when I tried to open After Effects with my Adobe Cache volume disconnected. AE tried to using my Documents folder and reported the disk as not having enough space.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.productionbackup.com
BRU ... because it's the RESTORE that matters!


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Jack Niedenthal
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 2:56:52 am

Yes, sorry, I am upgrading from FCPX 10.0.9, never had any problems. I have 1.55 TB left on my drive, so that can't be the problem....

Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mountain Lion 10.8.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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David Abraham
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 1:29:53 pm

If you force quit the com.apple.audio.infohelper then Final cut will open immediately after.

you likely have audio plugin(a) that are causing it. See if you can delete them


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Jack Niedenthal
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 9:33:05 pm

I tried all of the following, still no luck:

I tried to force quit the com.apple.audio.infohelper when opening after both this and FCP X got a "not responding" message. It didn't work.

I deleted Izotrope Demo plugins because I thought those might be the audio issues. Didn't do anything.

I updated FX Factory, that didn't do anything.

I reinstalled 10.0.9 and FCP X opened fine. Then reinstalled FCPX 10.1 and it went right back to the not responding messages for FCP X and the com.apple.audio.infohelper.

Still open to suggestions, this is awful!

Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mountain Lion 10.8.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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Jack Niedenthal
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 10:00:16 pm

Also, I have tried: Reinstall 10.1, repairing permissions, restarting the computer. Still no luck.

Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mountain Lion 10.8.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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David Abraham
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 11:37:22 pm

yes it will show not responding, but you still have to click on it and then click the force quit button.
Alternatively you should see a white icon on the doc (which is the same thing) you can control click that and force quit it from there.

Do you have any audio 3rd party plugins on your system? In my case it was TrackPlug from WaveArts that was the culprit.


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Jack Niedenthal
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 11:49:30 pm

where do I go to look for audio plug-ins? then how do I get rid of them? Thanks David.

Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mavericks 10.9.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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David Abraham
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 26, 2013 at 11:58:44 pm

Be very careful, but it will be in:

Macintosh HD/Library/Audio/Plug-ins/Components.
In that folder you will find audio plugins.

After you force quit you should get a crash report, if you scan it it might reveal the name of the offending plugin


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Jack Niedenthal
Re: After installing Final Cut Pro x 10.1 it won't open.
on Dec 27, 2013 at 1:51:45 am

I fixed it. I used AppCleaner to make sure I got rid of all the iZotope files, then when I booted FCPX 10.0.9 it gave me the attached message. I then reinstalled 10.1 and it opened right up... I must say I cringed a little. On the computer I was having the issue with I only had a few small projects. My major film work computer at home has dozens including 3 feature films. I hope I am not heading for a major headache. I am working on a project now, which I will complete before upgrading FCPX 10.1, which is definitely different!



Jack Niedenthal
Microwave Films of the Marshall Islands
http://www.microwavefilms.org
http://www.microwavefilms.org/Crickets.html
iMac i7 using Mavericks 10.9.x, HPX 170 using only one 64GB card
I live on an island in the middle of the Pacific, YOU are my only resource.


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