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Be careful with your OSX Creative Cloud update. It's deleting things.

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Jeremy Garchow
Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 1:51:29 pm

http://arstechnica.com/apple/2016/02/warning-bug-in-adobe-creative-cloud-de...


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Steve Connor
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 1:53:18 pm

Shocking! Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?


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Scott Witthaus
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 2:08:52 pm

[Steve Connor] "Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?"

ya gotta pay an extra monthly fee for that information....

;-)

Scott Witthaus
Senior Editor/Post Production Supervisor
1708 Inc./Editorial
Professor, VCU Brandcenter


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Jeremy Garchow
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 2:10:14 pm

Haven't seen anything yet.

It's concerning as I know a few of my machines updated yesterday.


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Walter Soyka
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 4:19:44 pm

See my post in the After Effects forum. Backblaze has a workaround.

https://forums.creativecow.net/thread/2/1070662

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Andrew Kimery
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 6:36:56 pm

[Steve Connor] "Shocking! Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?"

Hope you have a recent backup on hand?

Autoupdate is the devil and I really hate it when companies have it turned on by default. I know software creators (especially those making operating systems) like it because users in general are bad at keep things up to date (which could leave them open to security flaws), but having things change w/o the users permission/knowledge is no bueno.

I try to turn off autoupdate anytime I install new software but sometimes I don't always remember to.


-Andrew


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Walter Soyka
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 6:44:08 pm

[Andrew Kimery] "Hope you have a recent backup on hand?"

The irony is that it deletes a folder that the backup system uses to identify the drive (and thus does not backup).

Direct link to Backblaze's workaround:
https://backblaze.zendesk.com/entries/98786348

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Andrew Kimery
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 6:50:14 pm

[Walter Soyka] "The irony is that it deletes a folder that the backup system uses to identify the drive (and thus does not backup).

Direct link to Backblaze's workaround:
https://backblaze.zendesk.com/entries/98786348"


Obviously if you are a Backblaze user you have a unique problem, but non-Backblaze users (or Backblaze users that also do local, manual backups with another app) should be able to restore the missing files from a recent backup I would assume.


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Walter Soyka
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 7:02:44 pm

Good point -- I was looking at this from the Backblaze user's POV, because I'm a Backblaze user.

The bug causes the installer to stupidly remove the alphabetically-first hidden folder on the root. Very, very sloppy.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Andrew Kimery
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 13, 2016 at 7:11:57 pm

[Walter Soyka] "Good point -- I was looking at this from the Backblaze user's POV, because I'm a Backblaze user. "

Out of curiosity how do you like Backblaze? I'm on the fence between them and CrashPlan. I'm leaning towards CrashPlan because their FamilyPlan option will be cheapper annually compared to BackBlaze which doesn't have any 'bundle' pricing as far as I know (I have 5 Macs I'll need to backup). Both services seem very well reviewed and, to me, it doesn't seem like there is really a wrong decision to make.


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Mathieu Ghekiere
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 14, 2016 at 10:52:14 am

I know you didn't ask me, but as another casual user: I like Backblaze.
I don't have experience with Crashplan to compare, though.

I like that Backblaze doesn't seem to take up a lot of resources, it's interface on OSX is pretty straight forward, and in the few times I needed it, it seemed to do it's job. Also, after 6months of uploading my complete computer, it was nice that there is a simple option of transferring your backup to a new computer (where I had put a backup back manually from a hard drive). The only thing I don't like is the web-interface to get your files back.
I also didn't have big crashes in cases that I needed it, so I haven't needed Backblaze for full restores yet either. So can't comment on that.

https://mathieughekiere.wordpress.com


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Andrew Kimery
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 14, 2016 at 10:01:20 pm

[Mathieu Ghekiere] "I know you didn't ask me, but as another casual user: I like Backblaze."

Thanx Mathieu, I'm always game for real world feedback!


-Amdrew


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Trevor Asquerthian
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 14, 2016 at 11:58:54 am

BackBlaze release details of their hardware testing - which is a pretty good reason to support them.

They also have interesting alternative to Amazon storage in beta.

I've now created multiple .adobedontdelete files .... Surely they will fix this soon (and it is a major mistake - but great publicity for BackBlaze perversely)



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Gary Huff
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 14, 2016 at 9:49:12 pm

[Trevor Asquerthian] "Surely they will fix this soon "

I'm getting an update at this very moment.


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Trevor Asquerthian
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 14, 2016 at 11:35:51 pm

Version 3.5.1.209 released on 2/14/2016

Fixed an issue in the Creative Cloud for desktop app for Mac where in some scenarios the application may incorrectly remove files with user writeable permissions from the system root directory.



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Tim Wilson
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 15, 2016 at 12:14:46 am

[Trevor Asquerthian] "Version 3.5.1.209 released on 2/14/2016

Fixed an issue in the Creative Cloud for desktop app for Mac"



Ideal scenario, A: Do no harm.

Ideal scenario, B: Work around the clock, including a holiday weekend, until you post the fix.

This really was a pretty fgjking hideous bug, but very impressive response time over a weekend getting it fixed. (Earliest report I can find is Thursday afternoon, to Sunday morning for the fix.)

Not that I have a super-long list of bugs quite this bug-tastic over the years, but I sure don't have anybody else on my list of sub-72 hour fix turnarounds....and if there were, srsly, Valentines/Presidents Day weekend? Noice.


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Bill Davis
Re: Be careful with your OSX Creative Cloud update. It's deleting things.
on Feb 15, 2016 at 5:35:49 am

I'm actually feeling kinda bad for Adobe about this.

Partly because I've been a strong public advocate of using leading spaces to adapt sort order in FCP X databases, including in my Movieola seminar that's been up for almost 3 years now.

I know it's silly to even imagine that somebody might have picked that up and later applied it to their practices in Premiere, and in doing so, stumbled into one of the precursors to folks having had their files auto-deleted in this mess.

I know it's not likely, and probably egotistical of me to think I've ever reached enough folks to matter, but it would still suck.

Murphy's law has damn sharp teeth sometimes.

I just hope EVERYONE had backups in play.

Suddenly losing all your hard work of significant editing? - Truly the pits.

Know someone who teaches video editing in elementary school, high school or college? Tell them to check out http://www.StartEditingNow.com - video editing curriculum complete with licensed practice content.


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