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One company listened

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Geoff Dills
One company listened
on Aug 6, 2011 at 9:17:27 pm

Several months ago I was horrified to discover the deodorant I purchased, the same one I've been buying for my adult life, smelled awful. Went back to the store to discover they had indeed changed the odor, mind you, without ANY warning they had done so.

I wrote them (never thinking it would make any difference) asking them to switch back. Another new Coke. They responded with a check to cover the money I wasted with a suggestion I try one of their other brands which had a similar odor with an apology. But no mention of doing anything.

So in my mailbox today was a new stick of the old brand with the original odor. And a "you won" letter. I'm amazed. Sometimes they listen.

Best,
Geoff


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David Roth Weiss
Re: One company listened
on Aug 6, 2011 at 9:42:18 pm

[Geoff Dills] "I was horrified to discover the deodorant I purchased, the same one I've been buying for my adult life, smelled awful."

I was horrified to discover that the new version of FCP, an app with the same name as the one I've been buying for the last eight years, smelled awful.

I'm still waiting by my mailbox for a new version of the old brand with the original odor...


David Roth Weiss
Director/Editor/Colorist
David Weiss Productions, Inc.
Los Angeles
http://www.drwfilms.com

Don't miss my new tutorial: Prepare for a seamless transition to FCP X and OS X Lion
http://library.creativecow.net/weiss_roth_david/FCP-10-MAC-Lion/1

POST-PRODUCTION WITHOUT THE USUAL INSANITY ™


Creative COW contributing editor and a forum host of the Business & Marketing and Apple Final Cut Pro forums.


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Ian Liuzzi-Fedun
Re: One company listened
on Aug 7, 2011 at 6:08:12 am

1up



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Chris Jacek
Re: One company listened
on Aug 7, 2011 at 11:54:20 am

[David Roth Weiss] "I'm still waiting by my mailbox for a new version of the old brand with the original odor..."

Physical software in the mail?!?!? That's so June 20th.

Professor, Producer, Editor
and former Apple Employee


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Don Walker
Re: One company listened
on Aug 7, 2011 at 1:11:18 pm

That about sums it up...... The whole situation stinks!

don walker
texarkana, texas

John 3:16


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Fredy Schwerdtner
Re: One company listened
on Aug 7, 2011 at 5:05:35 pm

Great David !
Humor and taking the life in a fresh way is always good for the heart !

iMac 2.7 GHz Intel 4 Core i5
16 GB memory

MacBook Pro 17"
2.5 GHz Intel Core 2 Duo
6GB 667 MHz DDR2 SDRAM

OWC RAID 5 with 3TB
(2) External HD LaCieMac (400/800 FW and USB)with 500GB -(2) USB External HD Western Digital (in cases) with 750GB
OS X 10.6.5
Final Cut Studio "3"


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MIke Guidotti
Re: One company listened
on Aug 7, 2011 at 4:12:06 pm

Are you implying that FCX stinks?


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Rafael Amador
Re: One company listened
on Aug 7, 2011 at 5:09:01 pm

[MIke Guidotti] "Are you implying that FCX stinks?"
Judge by your self.
FCPX Forum is the only one where people end up talking about deodorants.
rafael

http://www.nagavideo.com


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Paul Jay
Re: One company listened
on Aug 7, 2011 at 5:10:23 pm

32 bit old code deodorants are so 2005.


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Andree Franks
Re: One company listened
on Aug 7, 2011 at 5:49:27 pm

You know what is better then deodorant? Washing yourself! lol



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Tim Wilson
Re: One company listened
on Aug 7, 2011 at 8:48:52 pm

Washing my what? I have no idea what you're talking about.


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Andree Franks
Re: One company listened
on Aug 8, 2011 at 5:16:31 am

You take showers?



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MIke Guidotti
Re: One company listened
on Aug 7, 2011 at 8:56:12 pm

It's the new paradigm in deodorant. We no longer think you need to apply deodorant, you just need to get with the times and start thinking about your deodorant differently. Its no longer called body odor, its now called a personal olfactory meta-data tag.


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Tim Wilson
Re: One company listened
on Aug 7, 2011 at 9:01:59 pm

I think my odor is more "data" than "metadata."

The metadata would be things like how long I've smelled this way (a long time), and exactly what I smell like (if you don't know, I'm not going to tell you).

Also metadata, this in the comments field: "Whoever denies it, supplies it."


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Joseph W. Bourke
Re: One company listened
on Aug 8, 2011 at 12:49:02 am

Or in Apple's case:

Whoever compiled it, defiled it.

Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com


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