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Cache-A Transfer summary not updating "error is unrecoverable"

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Aaron Duprey
Cache-A Transfer summary not updating "error is unrecoverable"
on Oct 16, 2013 at 1:54:04 pm

Something weird is going on with our Cache-A's transfer log. I'm still able to back up to tape, and the unit appears to be functioning as usual. I can see the progress of each file at the bottom of the screen, and when the backup is complete, the item(s) appear in my tape directory. However, the transfer manager is NOT updating. I'm usually able to scroll through the list of transferred files, to be sure that there were no errors. But I'm getting this now:



I've tried restarting and shutting down the unit.

Any ideas as to how to fix this?

Thanks in advance.
-Aaron


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Aaron Duprey
Re: Cache-A Transfer summary not updating "error is unrecoverable"
on Oct 16, 2013 at 1:58:53 pm

Here's the error log:



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Tom Goldberg
Re: Cache-A Transfer summary not updating "error is unrecoverable"
on Oct 31, 2013 at 8:15:30 pm

Hi Aaron,

Your system is definitely reporting something in the transfer summary I haven't seen. This is going to require you reach out to our support group (email us at support@cache-a.com with your serial number) and we'll do a support connection and take a look at your system. This is not something that can be diagnosed or repaired in a public forum.

Tom Goldberg
Cache-A Corporation
433 Park Point Drive #285
Golden, CO 80401
mailto:tom.goldberg@cache-a.com
http://cache-a.com




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Aaron Duprey
Re: Cache-A Transfer summary not updating "error is unrecoverable"
on Nov 20, 2013 at 9:20:40 pm

Tom,

Sorry again for taking so long to reply. The problem corrected itself once the VTAPE was erased.

-Aaron


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