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BRU "Can't import catalog file." How do I get my data off this tape?

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Zach Mershon
BRU "Can't import catalog file." How do I get my data off this tape?
on Jan 14, 2013 at 6:38:38 pm

Hi everyone, I'm trying to get some old footage off an LTO4 tape. In BRU PE it's not in the list of archives, so what I would normally do is use the Import Tool. However, the Import Tool gives me the following error:

"Can't rename catalog file

usage: mv [-f | -i | -n] [-v] source target
mv [-f | -i | -n] [-v] source ... directory"

How do I get my data off this tape?

Details:
BRU PE Version 2.2.0, (Build 403)
BRU Version 17.1.0


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Tim Jones
Re: BRU "Can't import catalog file." How do I get my data off this tape?
on Jan 14, 2013 at 8:15:25 pm

This is something that you should take up with our support team (support.tolisgroup.com), but I'd start by updating your BRU PE version to 2.3.7. There's a reason that all of the upgrades occurred between the versions.

Otherwise, you don't need the catalogs to restore the data from a tape, you just can't do it from within the PE GUI. Again, our support team is the best place to start for help with BRU PE.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.productionbackup.com
BRU ... because it's the RESTORE that matters!


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Zach Mershon
Re: BRU "Can't import catalog file." How do I get my data off this tape?
on Jan 14, 2013 at 8:25:58 pm

Thanks for the quick response, Tim. Unfortunately your support team wants $220 before they'll even talk to me, according to your website. Is this the only way to resolve this problem?


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Tim Jones
Re: BRU "Can't import catalog file." How do I get my data off this tape?
on Jan 14, 2013 at 8:32:58 pm

Since this is a restore issue, submit a ticket as a DEMO customer and indicate it's for restore.

Also, be sure to update to the newer BRU PE 2.3.7 since I promise you that will be the first step.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.productionbackup.com
BRU ... because it's the RESTORE that matters!


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