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Tolis Group Tech Support Issue

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Barry Hu
Tolis Group Tech Support Issue
on Nov 12, 2018 at 10:02:33 pm

Is anyone else having issue with Tolis Group tech support?

I opened a ticket with them in August. They offer some help initially but the issue was never resolved. At first they attributed the poor responses to email system issues. They stopped responding all together after a while. After repeated attempt by contacting their sales department I was directed to open a new ticket on a new support platform at support.bru.com (instead of tolisgroup.com). I got some initial response, basically got to where I was with the first ticket, then no response at all again.

Their "new" support platform has been down for the past few days for "Scheduled Maintenance."

Just exactly what's going on at the Tolis Group? It seems to be a hot mess...

Anyone has similar experience?


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