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BRU PE no longer launching (mac)

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James Spicer
BRU PE no longer launching (mac)
on Apr 24, 2017 at 5:41:28 am
Last Edited By James Spicer on Apr 24, 2017 at 5:53:19 am

Hi all,
I have inherited the use of BRU PE and it will no longer launch.
The software asks for an authentication login which I enter and then the app does not launch. It's like the window is off screen... I have no idea.
Any trouble shooting steps I can try? I have restarted the machine twice.



Thanks


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Sam Lee
Re: BRU PE no longer launching (mac)
on Apr 24, 2017 at 6:23:14 am

Not sure what BRU version you're using, but if it's the latest build, then...

BRU 3.1.23.3657 has serious problem in authentication. I have to type in the pw 3-5 times before it finally worked. Very annoying for over a month now. This is on OSX El Capitan.

3.1.20 .278 doesn't have this issue.


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James Spicer
Re: BRU PE no longer launching (mac)
on Apr 24, 2017 at 6:36:58 am

Yeah I'm not totally sure how to find out the BRU PE version without being able to launch it. The "about BRU PE" option is greyed out.. It is definitely a few years old.

From the same Applications/BRU PE folder, BRU PE Import Tool, BRUSetta Stone Import Tool and BruTALK all launch once authenticated.
BRU PE Import Tool = Version 3.1.19, build 237

I have opened, authenticated and quit the application about 30 times.


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James Vorley
Re: BRU PE no longer launching (mac)
on Apr 24, 2017 at 11:05:17 am

Are you running headless and VNCing in?

If so try plugging in a monitor.

I've had stuff like this happen when running headless and connecting/disconnecting a monitor.


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Tim Jones
Re: BRU PE no longer launching (mac)
on Apr 25, 2017 at 4:59:26 pm

Force Quit
Right Click the App in Finder
CMD-I to get info

Additionally, could the BRU UI have been launched on a secondary screen the last time it successfully launched?

You can try removing the preferences file
[code]rm /Library/Application\ Support/BRU\ PE/etc/com.tolisgroup.bru-pe[/code]

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.tolisgroup.com
BRU ... because it's the RESTORE that matters!


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