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BRU PE Import Tool doesn't recognize tape drive

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Ronnie Brazeal
BRU PE Import Tool doesn't recognize tape drive
on Apr 15, 2016 at 9:41:31 pm

I have three tapes that are missing their catalog files in BRU PE. I am trying to open the BRU PE import tool from the Applications folder on my Mac but I keep getting an error "The import tool needs at least one drive to import BRU tapes". BRU PE works fine so I'm not sure what the issue is. I will add that this is the first time I've tried to use the import tool so it could be user error. Thanks for any help.

OS X 10.8.2
BRU PE 3.1.18 (Build 247)
HP StorageWorks Ultrium 3000 SAS


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Tim Jones
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 15, 2016 at 11:09:14 pm

Check to make sure that the system recognizes the drive. Open System Profiler and check the "SAS" pane. Is the drive listed there?

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.tolisgroup.com
BRU ... because it's the RESTORE that matters!


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Ronnie Brazeal
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 16, 2016 at 4:41:37 pm

Hey Tim,

Thanks for the response. BRU see's the tape when I click "Identify this Tape" so I assume that BRU works fine. When I run the Import tool it doesn't see the drive though.


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Ronnie Brazeal
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 22, 2016 at 5:55:07 pm

Can anyone suggest anything on this?


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Tim Jones
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 22, 2016 at 7:17:31 pm

I just realized that my last post didn't stick - sorry about that.

What type of SAS HBA are you using? We've had issues with the way OS X Yosemite and El Capitan "downgrade" some vendors' drivers.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.tolisgroup.com
BRU ... because it's the RESTORE that matters!


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Ronnie Brazeal
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 22, 2016 at 7:28:03 pm

ExpressSAS H680? I'm not totally sure if that's what your asking. The firmware is up to date. Thanks.


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Ronnie Brazeal
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 26, 2016 at 4:27:21 pm

Hey Tim,

Do you have any other suggestions or is there somewhere you can point me. As I say, BRU works fine I just can't get the Import Tool to see the tape drive.

Thanks.


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Tim Jones
Re: BRU PE Import Tool doesn't recognize tape drive
on Apr 26, 2016 at 5:23:46 pm

Since you're using a normal SAS solution, there shouldn't be any reason for the Import tool to see the hardware any differently from the other BRU tools.

At this point, I'm going to recommend that you open a ticket in the support system and let's see if the team can get you sorted - http://support.bru.com

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.tolisgroup.com
BRU ... because it's the RESTORE that matters!


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Ronnie Brazeal
Re: BRU PE Import Tool doesn't recognize tape drive
on May 3, 2016 at 4:49:02 pm

Thanks Tim, they got me taken care of. The sent over updated versions of the tapectl and libctl tools which solved the problem.


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Tim Jones
Re: BRU PE Import Tool doesn't recognize tape drive
on May 3, 2016 at 4:50:29 pm

I figured they'd get you sorted. That's what they are there for!

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.tolisgroup.com
BRU ... because it's the RESTORE that matters!


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