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Serious error crashing Prem Pro continuously

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Cassian Hall
Serious error crashing Prem Pro continuously
on Sep 11, 2017 at 1:30:17 pm

I have run into a real problem with Premier Pro all of a sudden.

I have been editing quite a large project for a while, and last week it became unstable, hanging and jittery playback. I broke it up into smaller sequences and successfully finished that part of the project. However I now need to use elements of those sequences to create another sequence. I cut most of it together without problem, but monday morning I came to the project and every time I try to do anything to the sequence I get the message

'Sorry, a serious error has occurred that requires Adobe Premier Pro CC to shut down. We will attempt to save your current project.'

I have trawled the forums and google searches looking for answers. I have ended up:
- uninstalling the whole creative suite and using adobe cleaning tool (but still the same problem)
- trashing preferences on opening - this has not worked
- renaming preference folders 'OldAdobe' in Library/Adobe/Preferences and also Documents/Adobe/Preferences - this did not work
- I have cleared the media cache - this didn't work
- I have tried creating a new project and importing the needed sequences - this hasn't worked

I need to finish this video for tomorrow, which normally would be an hour's work, but I can't seem to work on it at all.
Any suggestions will be gratefully received!

FYI - I am working on a Macbook 2011, 2.2Ghz I7 quad core, 16GB RAM, with attached Firewire 800 GRAID drive. The footage is shot HD on a Panasonic GH4.

Cassian


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Eric Merklein
Re: Serious error crashing Prem Pro continuously
on Sep 11, 2017 at 4:16:38 pm

Hello Cassian.

Is there any way that you an up your RAM to 32 gigs in time? If not, can you move to a duel quad core computer with 32 gigs of RAM?

If that's not possible you may try editing at 1/4 or 1/2 resolution, then go full to export.

Eric


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Cassian Hall
Re: Serious error crashing Prem Pro continuously
on Sep 11, 2017 at 4:52:50 pm

Thanks Eric, I appreciate you taking the time to answer. I think you're right that the memory is an issue, and I am now looking at upgrade possibilities and will be now facing the Mac v PC issue.
I found a crazy workaround for now, that involved importing the sequence into After Effects and then re-exporting only the section I need back to Prem Pro. I had to redo all the transitions and effects, but it is no longer crashing for now - a result that will carry me through tomorrow. But the real issue is probably my old mac running short of memory and corrupting files (it's my best guess). I need 4k editing capabilities which I don't currently have, so a new system is on the cards (bank allowing).

Best,

Cassian


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Peter Garaway
Re: Serious error crashing Prem Pro continuously
on Sep 11, 2017 at 8:08:24 pm

Hi Cassian,

Sorry for the hassle you're going through to get your work done. Can you please send the crash log to pgaraway at adobe dot com or post the crash thread in this forum.

Crash logs can be found here: ~/Library/Logs/DiagnosticReports/

or

follow these steps: https://forums.adobe.com/thread/1889519

Thanks!

Peter Garaway
Adobe


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greg janza
Re: Serious error crashing Prem Pro continuously
on Sep 11, 2017 at 8:57:05 pm

when you're ready to start planning for an upgrade, here's some solid info on why it may be advantageous to switch to a PC:

https://mixinglight.com/color-tutorial/mac-post-pros-need-know-moving-pc/

I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
- Orson Welles


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Cassian Hall
Re: Serious error crashing Prem Pro continuously
on Sep 12, 2017 at 11:04:51 am

Thanks for this Greg, I'm going to read with interest!


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Cassian Hall
Re: Serious error crashing Prem Pro continuously
on Sep 12, 2017 at 11:03:57 am

Hi Peter,

I think I followed the instructions - but tell me if I got it wrong! I think this is the relevant part of the crash log, although there are quite a few crash logs to choose from ( I chose at random):

Process: Adobe Premiere Pro CC 2017 [853]
Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017
Identifier: Adobe Premiere Pro CC 2017
Version: 11.1.2 (11.1.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro CC 2017 [853]
User ID: 501

Date/Time: 2017-09-06 18:10:42.940 +0100
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 41A6C210-1DBE-E051-E2F9-92F3132AC575


Time Awake Since Boot: 30000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Frontend.framework 0x0000000100999641 FE::Application::AttemptPanicProjectSave() + 17
1 libsystem_platform.dylib 0x00007fffb495cb3a _sigtramp + 26
2 ??? 000000000000000000 0 + 0
3 com.apple.FinderKit 0x00007fffabb3b32b TThreadSafeCache::Retrieve(unsigned long long const&) const + 21
4 com.apple.FinderKit 0x00007fffabb3b117 TRunAfter::Cancel(unsigned long long) + 95
5 com.apple.FinderKit 0x00007fffab95e0da TMDQueryAliasNode::CloseQuery() + 22
6 com.apple.FinderKit 0x00007fffab95dea9 TMDQueryAliasNode::~TMDQueryAliasNode() + 29
7 com.apple.FinderKit 0x00007fffab95e164 TMDQueryAliasNode::~TMDQueryAliasNode() + 14
8 com.apple.FinderKit 0x00007fffab9457e2 TCustomNode::ReleaseCustomNodeCallback(OpaqueNodeRef*, void*) + 148
9 com.apple.desktopservices 0x00007fffab0b6ed6 TNode::~TNode() + 228
10 com.apple.desktopservices 0x00007fffab0b6d97 -[FITNode dealloc] + 25
11 com.apple.desktopservices 0x00007fffab0b6d76 -[FITNode releaseUnderMonitor] + 39
12 com.apple.desktopservices 0x00007fffab096f44 NodeDisposeNodeRef + 234
13 com.apple.FinderKit 0x00007fffab94b93f TFENode::~TFENode() + 17
14 com.apple.FinderKit 0x00007fffab965c0f std::__1::__vector_base::~__vector_base() + 47
15 libsystem_c.dylib 0x00007fffb47e2178 __cxa_finalize_ranges + 332
16 libsystem_c.dylib 0x00007fffb47e24b2 exit + 55
17 libdyld.dylib 0x00007fffb474d23c start + 8

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x48535641e5894855 rbx: 0x0000000000000000 rcx: 0x00007fffb487c186 rdx: 0x0000000000000000
rdi: 0x00007fffab94574e rsi: 0x00007fff5fbff278 rbp: 0x00007fff5fbff340 rsp: 0x00007fff5fbff2e8
r8: 0x0000000000000040 r9: 0x0000000100477aa8 r10: 0x00007fffb487c186 r11: 0x0000000000000202
r12: 0x000000000000000b r13: 0x00007fffbd6bf3c0 r14: 0x0000000100a5af80 r15: 0x0000000000000009
rip: 0x0000000100999641 rfl: 0x0000000000010206 cr2: 0x0000000100bb1882

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 13


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Peter Garaway
Re: Serious error crashing Prem Pro continuously
on Sep 12, 2017 at 8:36:18 pm

Thanks for passing along that log Cassian. Unfortunately, that particular crash log wasn't very helpful. Can you try to reproduce the crash in the sequence and grab that log or you can send me multiple logs and we can look through them.

Thanks!

Peter Garaway
Adobe


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