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Premier pro crashing on timeline playback

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John Crack
Premier pro crashing on timeline playback
on Sep 9, 2017 at 5:51:38 pm

This has never happened but I used the trial no issues, until the last day. The issue is I open up a project (ive tried it through numerous new projects now), and try to play the media in the timeline and the program freezes then crashes. It scrubs fine but the second I hit play it just freezes then says "not responding". The other strange thing that occurs is when I startup premier, it does seem to take a little bit longer to load, but there is no video playing in the background of the main menu like there usually is. After everything freezes and locks up I have to force quit it from the task manager. As I can tell everything seems to work perfectly fine until it comes to playback.
 
Computer Info
OS - Win 10
Processor - Intel i7 7700HQ @ 2.8ghz
System Type - x64 operating system and processor
Memory - 16gb
Graphics Card - GeForce gtx 1050 (version 382.05)
 
Project Info
Premier  Pro CC 2017 11.1.2 (22) build
1080p 29.97 footage (3840 tried as well), clips no longer than a minute themselves
Timeline total, less than 3 minutes of footage
Production and audio files are on same ssd
Project size: 50mb
 
Failed Fixes
Disabling firewall to allow premier to make connections
Reinstalling premier multiple times
Reinstalling windows
Updating all drivers
Trying different media files
Opening new and different projects


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Dave LaRonde
Re: Premier pro crashing on timeline playback
on Sep 10, 2017 at 12:41:54 am

Your post leads me to believe the tryout period has expired. Is this correct?

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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John Crack
Re: Premier pro crashing on timeline playback
on Sep 10, 2017 at 3:57:46 am

Correct. However this started occuring 2 days before the trial ended. I since have licensed the software.


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Tony Rose
Re: Premier pro crashing on timeline playback
on Oct 11, 2017 at 2:53:01 am

Have you found a solution to this issue? I've been having the same problem.

I'm wondering if it has something to do with CUDA or Mercury Transmit as we both have nVidia cards.


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