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Audio perfectly clear in Premiere Pro, muddled and low volume once encoded

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Duke Sweden
Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 9:28:02 pm
Last Edited By Duke Sweden on Aug 1, 2017 at 9:35:14 pm

This is a new one. My last video from last week is fine, but today, after mixing my audio tracks and getting a nice clean sound, upon encoding with either AME or PPro, the audio is awful, about 1/3 the volume it should be, and a bit muddy. I know this is yet another of those instances that only happens to one person so I don't expect a solution here, but you never know. Any ideas?

btw, I'm encoding, as always, in AAC 48kHz Stereo which is the default for 1080p Youtube preset. Haven't changed that setting at all and never had a problem before.
Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Brent Marginet
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 10:06:46 pm

Just as a test take you previous timeline and duplicate it.
Open the duplicate, select all and delete everything in its timeline.
Now open the latest sequence, select all and do a copy.
Go back to the empty sequence and do a paste.

Now try and export from there to see if the Audio is fine or not.
You may lose some effects but this is just a test to see if there's a sequence preset issue in your latest timeline.

"MY MEDIA/PROJECT MOTO: If you think three copies of your media or project are enough.
Take a moment to place a value on them and then maybe add two more.
Hard Drives are now stupidly cheap. A RE-SHOOT AND YOUR TIME AREN'T."


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 10:36:33 pm

How do you duplicate a "timeline"? Do you mean duplicate the sequence? If so I've already done that, plus saved the project with a different name. I've exported just that sequence (other sequences also have this problem), I've tried exporting as DNxHD and AME crashes. I've tried rebooting. It doesn't make sense. When I play the sequence inside Premiere Pro it sounds great.

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 10:41:44 pm

It fails!!! Damn this f'in computer. It's fast as lightning but only when it decides to cooperate. I spend too much time rebooting to get AME to stop failing. And now this crap.

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Aaron Owen
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 11:12:38 pm

What happens if you export audio only to an uncompressed format like WAV? Do you get the same result or does it output correctly?

If it outputs correctly, a workaround might be to output a 48k stereo WAV mix, then bring that back into premiere and lay it back onto a new version of the sequence, muting or deleting the original clips and then output to the desired settings.


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 11:15:29 pm

Here's a comparison between the first "episode" of my Haunted Collector spoof and this new one. In Premiere Pro, the audio sounds as clear as the first video, but as you can hear, it's all muddy and the volume is a lot lower in the second one once I encode it.

First video:






Latest video:






You don't have to watch the whole videos. Just the intros will show you all you need to know.

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 11:18:05 pm

OK, here's the kicker. If you've watched both videos you'll notice they both sound exactly alike, quality wise. So it must be this crappy video player that comes with Windows 10. So it's not Media Encoder or Premiere Pro. Time to download VLC again.

Sorry to have wasted everybody's time.

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 11:34:54 pm

Just as a follow up I downloaded VLC and the sound is perfect. Friggin' Windows 10....

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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Aaron Owen
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 1, 2017 at 11:35:36 pm

I highly recommend Switch Player from Telestream. It's $10 and is a very solid player with a lot of pretty cool features. The more expensive version lets you open up two different files and play them "butterfly'd" so you can compare the differences. It's a great tool


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Duke Sweden
Re: Audio perfectly clear in Premiere Pro, muddled and low volume once encoded
on Aug 2, 2017 at 10:35:12 am

Hey, Aaron. I don't do this seriously enough to need that. I just need a player that plays back exactly what I see and hear in Premiere Pro. I've had problems like this previously, on other PC's, mind you, where Media Player's sound crapped out, and there was a time when VLC's video playback was off color compared to the Program monitor in PPro.

I was using the "Movies and Video" player that comes with Windows 10 (just got this PC) and it was working great until last night. So I'm back to using VLC. No problems so far. But thanks for responding. Cheers!

Dell XPS 8920
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
Premiere Pro CC 2017 v.11.0


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