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Premiere CC - Crash BEFORE "Import".

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Michele Poggi
Premiere CC - Crash BEFORE "Import".
on Jun 2, 2017 at 4:17:46 pm

Usually Premiere Pro has many problems with the import action.
Formats, corrupted files, media caches etc.

My issue is different and kinda new to me.
Premiere crashes in the exact moment I click on import or double-click on a folder to do so.

It doesn't happen all the time, but quite too often to be a non-issue.
Anyone ever had this kind of experience?

"Freelance Post-Producer"

Editor Video
Graphic Designer
Digital Compositor

Mail: snm.poggi@gmail.com
Mobile: +39 3349129191
Skype: sabakunomaiku


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Peter Garaway
Re: Premiere CC - Crash BEFORE "Import".
on Jun 2, 2017 at 9:18:05 pm

Hello Michele,

Can you share some more details about your system and how you're importing?

1. System specs?
2. Where's the media stored?
3. What version of Premiere?
4. Are you importing through the Media Browser or File>Import?
5. Does this happen with all media types or a specific kind?

Thanks,

Peter

Peter Garaway
Adobe
Premiere Pro


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Michele Poggi
Re: Premiere CC - Crash BEFORE "Import".
on Jun 5, 2017 at 3:45:40 pm

Here I am, sorry for the delay in the answer and thanks for your support, Peter!

1-2.
CPU: AMD Ryzen 1700X
MOBO: PRIME X370-PRO
RAM: 2x Corsair Vengeance 16GB 2400MHz DDR4
GPU: Nvidia GeForce GTX 1080 8GB GDDR5
Optical Drive: N/A
HDD: 2x Crucial MX300 SSD 525GB [Footage-Projects, separated in each one] + 1x Samsung 850EVO SSD 500GB [OS]

3. Latest as far as I know!

4. Tried both.

5. It does not crash when I CLICK on ANY footage.. It's not a matter of formats. It crashes when it opens the OPTION to import, the file explorer itself freezes istantly making Premiere Pro CC crash! :[


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Peter Garaway
Re: Premiere CC - Crash BEFORE "Import".
on Jun 7, 2017 at 7:17:40 pm

Hello Michele,

Sorry for the delay? Hopefully, you're not still having issues but in case you are here's a few things you may want to try to resolve this issue. Please try testing import after each step.

0. Double check you have the latest Premiere and graphics versions installed
1. While launching Premiere, hold down Shift + Alt (this clears your prefs)
2. Delete your media cache files - https://forums.adobe.com/thread/2152942
3. Try moving your Media Cache to a new location
4. Uninstall Premiere Pro > Run cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) > Reinstall Premiere Pro

Let us know how it goes!

Peter Garaway
Adobe
Premiere Pro


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Michele Poggi
Re: Premiere CC - Crash BEFORE "Import".
on Jun 17, 2017 at 6:42:00 pm

Sadly the issue is still here, completely randomized. I'll try as you said, thank you very much for the support!

"Freelance Post-Producer"

Editor Video
Graphic Designer
Digital Compositor

Mail: snm.poggi@gmail.com
Mobile: +39 3349129191
Skype: sabakunomaiku


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