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Repeated Crash when importing .tiff

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Tom Sefton
Repeated Crash when importing .tiff
on May 27, 2017 at 10:48:23 am

Anybody else experience this? Latest version of CC2017 Premiere. Tiff file exported from Ae with RGB plus Alpha. On import, Pr has spinning wheel, then crash...

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Tom Sefton
Re: Repeated Crash when importing .tiff
on May 27, 2017 at 10:54:47 am

Even doing it with .psd files. Premiere is totally unusable in this state. Cannot import any single still frames with alpha channel combined.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Matt Galuszewski
Re: Repeated Crash when importing .tiff
on May 27, 2017 at 9:32:40 pm

I'm on the road but I just remoted in to my macOS Sierra iMac running Premiere 11.1.1 to test for you.

I don't see that behaviour opening old projects with RGB+Alpha TIFF or importing TIFF into new project.

Anything I can try for you?



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Tom Sefton
Re: Repeated Crash when importing .tiff
on May 27, 2017 at 9:44:51 pm

Hmm - thanks for trying Matt.

It's a 4K prores4444 file that has been keyed in after effects and I've exported beginning and end frames along with the final output which is a 4Kprores4444.

Each time I try and import any file that has an alpha channel, premiere gets a spinning beach ball and then crashes. Really weird. It's not like I've even got the file in a timeline yet, and the raid is nowhere near half full.

Had to give up after an hour and use fcpx to do the edit instead. Logged the issue with Adobe but not heard anything yet.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Tom Sefton
Re: Repeated Crash when importing .tiff
on May 27, 2017 at 9:46:26 pm

Should have said - running via a 2013 Mac Pro, 6 core, 32GB Ram, D700s and a gtech studio xl raid via thunderbolt 2. Latest version of premiere installed 2 days ago.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Jon Doughtie
Re: Repeated Crash when importing .tiff
on May 30, 2017 at 5:44:16 pm

The files causing the crashes have RGB colorspace and not CMYK, correct?

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Tom Sefton
Re: Repeated Crash when importing .tiff
on May 30, 2017 at 6:13:42 pm

Yes - exported directly from an after effects composition with rgb colourspace.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Tom Sefton
Re: Repeated Crash when importing .tiff
on Jun 1, 2017 at 6:48:54 pm

Just to add to this, the problem is now occurring with .mp3 files - in 2 different projects. One is a large project from a library over 1.8TB in size, the other from a small project with less than a few 100GB.

Really stuck at the moment. 3/4 of the way through a project and can't get any new files imported - will have to move back to FCPX soon which is a shame as this is the first time I've used Adobe in quite some time.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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