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Is MP4 Universal?

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Kevin Camin
Is MP4 Universal?
on May 9, 2017 at 8:19:06 pm

I have clients at time unable to open an MP4 file on their PCs. I thought MP4 was a cross platform file type.

Best regards,

Kevin Camin


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Jon Doughtie
Re: Is MP4 Universal?
on May 9, 2017 at 9:03:43 pm

It is indeed cross-platform. Of course, your client might be running an ancient PC or Mac. Or they may not be able to figure out (how many times I have had to deal with this one) they need to DOWNLOAD the file, not try to play it from their mail client.

Or they tell me they can't play the file, when what they REALLY mean is they can't FIND the file. They don't have any idea where it went when they did download it.

Or they tell me the file won't play, only for me to find out they are trying to play some file other than the one I sent them.

*Sigh*.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Kevin Camin
Re: Is MP4 Universal?
on May 9, 2017 at 9:19:37 pm

That's what I thought. This client is Intel. Lol.

Best regards,

Kevin Camin


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Duke Sweden
Re: Is MP4 Universal?
on May 9, 2017 at 10:11:45 pm

At least they're not trying to open it with Yahoo. As a former "Your company's computer guy" I've seen that too many times. Typing a url into Yahoo's search field.


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Dave LaRonde
Re: Is MP4 Universal?
on May 9, 2017 at 10:40:16 pm

[Kevin Camin] "This client is Intel."

The question is, WHO at intel? There's a big difference between someone in marketing and an engineer.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Kevin Camin
Re: Is MP4 Universal?
on May 10, 2017 at 3:13:17 am

Ha, no I understand. It just sounds funny that someone from a computer company can't figure out how to get an MP4 to play. ; )

Best regards,

Kevin Camin


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