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Damien Montalto
noob here
on May 9, 2017 at 7:52:19 am

Hello there professionals,

I've just got my head around premiere pro 2017 and I'm having a few issues I hoped you guys could help with.

I'm on win 7 (PC)

I've exported the project as H264 and was looking for the PCM audio setting. Could only find AAC or mpeg.
Also whenever i have exported, the resulting file contains no audio as far as windows media player but plays fine on VLC. I've looked on google for some answers but come up empty. I also sent the file to another win 7 user and he stated the same issue with my file. What have I missed given it plays fine on VLC. ?

Any help much appreciated.


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Chris Wright
Re: noob here
on May 9, 2017 at 10:52:38 am

transcode it to constant frame rate with free handbrake software

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Jon Doughtie
Re: noob here
on May 9, 2017 at 2:35:22 pm

Yes, it may be variable frame rate, which Premiere does not like at all. You won't find an uncompressed audio option with h.264 MP4 media. H.264 is a delivery codec and is very compressed.

Dell Precision T7600 (x2)
Win 7 64-bit
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.

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Jeff Pulera
Re: noob here
on May 11, 2017 at 4:20:01 pm

Hi Damien,

Which H.264 preset did you export with? There are like a hundred of them in Adobe, but I don't see why any of them would lose audio only in certain playback apps.

If you can please post a screen shot of the Export Settings panel for review, maybe we will see something amiss.


Jeff Pulera
Safe Harbor Computers

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