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Premiere Pro 2017.0.2 performance problems — projects take ~12h to load

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Joe Bender
Premiere Pro 2017.0.2 performance problems — projects take ~12h to load
on Feb 14, 2017 at 4:25:15 pm

Hi All,

I'm having some confusing problems in Premiere and hope you can help.

First the stats:
Premiere Pro CC 2017.0.2
OSX 10.11.6
Mac Pro (Late 2013) 3.5GHz 6-core w/ 64GB RAM and 2x D700
Shared storage on 12-bay QNAP NAS mounted as SMB over 10GbE via Sonnet Duo Thunderbolt Bridge (R/W ~700MB/s)
Scratch on local thunderbolt RAID

I've been happily editing on this system for 2 years and with the NAS storage for the past 8 months. In the last two weeks however it's all gone to hell, with my projects taking forever to load and very poor playback performance. For instance, I've just set up a new project for a client for a doc feature, which contains a lot of media, but not more than I've had in previous projects. However, in this case, it takes over 12 hours to read in all the media on opening the project. Each file can take 30 seconds or more to load. I've tried clearing all my caches, which doesn't seem to affect the project opening performance, other than making it re-write all the metadata. And in the bar at bottom left of the screen where it lists the files, I get ridiculous file paths with repeating nonsense directories like this:

Loaded /Volumes/STACK2/CALICO/01 FOOTAGE/05-08-2015/Lori Rosa interview/sound wireless/Lori Rosa interview/05-08-2015/walton school/1/walton school/2/walton school/3/walton school/05-08-2015/01 FOOTAGE/05-23-2015 cemetery/video/05-23-2015 cemetery/01 FOOTAGE/05-24-2015 establishing shots Dingle Hill/4K/05-24-2015 establishing shots Dingle Hill/pocket/05-24-2015 establishing shots Dingle Hill/01 FOOTAGE/05-25-2015/andes hotel andy 05-25-2015/05-25-2015/cemetery 2 05-25-2015/05-25-2015/parade 1 05-25-2015/ars__1_2015-05-15_0540_C004.mov


The actual path of this file is:

/Volumes/STACK2/CALICO/01 FOOTAGE/05-25-2015/andes hotel andy 05-25-2015/ars_1_2015-05-15_1350_C0004.mov

I would be tempted to blame it on the large and complicated project, but I'm having similar problems with a much smaller project too. Any thoughts on what might be going on and how I can fix it???

Many thanks in advance for your help,

Joe


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Dave LaRonde
Re: Premiere Pro 2017.0.2 performance problems — projects take ~12h to load
on Feb 14, 2017 at 4:34:25 pm

Check the amount of storage available on that RAID. If you're at 20% or less available, you're full!

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Joe Bender
Re: Premiere Pro 2017.0.2 performance problems — projects take ~12h to load
on Feb 14, 2017 at 4:41:33 pm

Thanks for your reply Dave,

That may indeed be part of the issue and I'll try to relieve some of the space pressure. I'm at approx 10% free. However, my sequential R/W performance doesn't seem to be affected, at least according to AJA and Blackmagic benchmarks. Also my space available hasn't changed much over the past few weeks while my performance has degraded substantially.

Would the full RAID affect my random R/W performance but not my sequential R/W? Could that contribute to the scrambled file paths that I'm seeing in Premiere?


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Dave LaRonde
Re: Premiere Pro 2017.0.2 performance problems — projects take ~12h to load
on Feb 14, 2017 at 5:00:49 pm

A too-full storage device is the root of much evil. No kidding.

I don't know your situation, but you might think about archiving whatever you can, migrating the remaining files to another storage device AND a backup, reformatting the RAID and copying the remaining files back. They'll come back sequentially, which alleviates many read-write problems.

We used to have to do that occasionally on an old Media 100 system. We had a 40 GB RAID... and in those days, 40 gigs was a LOT.

You're just too full. Time for some housekeeping.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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