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Premier Pro CC Trial version - no audio

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Dale McClelland
Premier Pro CC Trial version - no audio
on Dec 4, 2016 at 9:05:15 pm
Last Edited By Dale McClelland on Dec 4, 2016 at 9:08:46 pm

I am trying out PPro CC with the trial version (in Windows 10 Pro) and getting no audio track when I put .mp4 and AVCHD .mts files from my cameras on the timeline. There is no error message, but all that ends up on the timeline is video - no audio track.

The clips play with audio in various software players (VLC etc) and in Sony Vegas Pro 13. Some of these clips have AC-3 audio and some have AAC. The only clips that get audio on the timeline are some old clips with Dolby 5.1 audio from an older Sony camcorder.

I have already tried the various suggestions I found on the web such as clearing media cache, uninstalling, re-installing etc.

On one Adobe troubleshooting page I found a statement that said no audio may occur with the trial version because the proper codecs aren't installed with the trial, and buying a subscription would solve the problem. Can anyone here confirm that the trial version does not support common audio codecs? (The folder where I think PPro keeps its audio codecs is empty except for a dolby codec, which might explain why I get audio for the old 5.1 clips). The clips that don't get audio in PPro are from recent Panasonic and Sony cameras such as the Panasonic GX85 and Sony RX100.


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Chris Wright
Re: Premier Pro CC Trial version - no audio
on Dec 5, 2016 at 3:54:48 am
Last Edited By Chris Wright on Dec 5, 2016 at 3:56:09 am

Solution 1:
make sure when the clip is selected that the "V1" is highlighted next to the lock and the other V1.
Solution 2: Clean Media Cache files
Delete all the files from "Media Cache" and "Media Cache Files" folders. The location of these folders can be found under Preferences > Media.
Solution 3: Rename the Media Cache folder
Solution 4: Move Media Cache to a different location
Change the location of Media Cache folders to elsewhere on your machine.

"FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3) and CC 2017"
https://forums.adobe.com/thread/2226408


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Dale McClelland
Re: Premier Pro CC Trial version - no audio
on Dec 5, 2016 at 6:55:58 pm

Chris, thank you! Renaming the media cache folders worked. I now get audio.

Unfortunately my 7-day trial period ends today or tomorrow so there won't be much time to test.


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Ann Bens
Re: Premier Pro CC Trial version - no audio
on Dec 5, 2016 at 9:37:51 pm
Last Edited By Ann Bens on Dec 5, 2016 at 9:39:37 pm

I dont know why I bother to post links.

-----------------------------------------------
Adobe Certified Expert Premiere Pro CS6/CC
Adobe Community Professional


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Dale McClelland
Re: Premier Pro CC Trial version - no audio
on Dec 5, 2016 at 10:00:08 pm

Sorry, Ann. I missed the link you posted and was focused on your sentence about dolby not being included in the trial. I see now that your link provides the same helpful instructions that Chris posted. I apologize, and appreciate your effort to help.


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