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Premiere Pro CC won't start.

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noah jones
Premiere Pro CC won't start.
on Jul 8, 2016 at 9:54:35 pm

i posted this on toms hardware and got no help so im reposting it here.

Out of nowhere premiere pro CC will not launch anymore. when i click it, the loading screen comes up, with all the really fast loading text and then abruptly closes, then like 5 seconds later, a window pops up saying premiere pro has stopped working, in another window along side that one has this info.

"Files that help describe the problem:
C:\Users\Noah\AppData\Local\Temp\WERC11C.tmp.WERInternalMetadata.xml
C:\Users\Noah\AppData\Local\Temp\WERD623.tmp.appcompat.txt
C:\Users\Noah\AppData\Local\Temp\WERD692.tmp.hdmp "
i dont know what this means or if it help solve my problem.

here is the event log
Log Name: Application
Source: Application Error
Date: 7/7/2016 12:02:39 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Noah-PC
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 10.3.0.202, time stamp: 0x574e936f
Faulting module name: Frontend.dll, version: 10.3.0.202, time stamp: 0x574e934e
Exception code: 0xc0000005
Fault offset: 0x00000000000fad4d
Faulting process id: 0x1004
Faulting application start time: 0x01d1d879bbed0f93
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Frontend.dll
Report Id: fd689ab2-446c-11e6-89ec-d8cb8a74435a
Event Xml:



1000
2
100
0x80000000000000

35563
Application
Noah-PC



Adobe Premiere Pro.exe
10.3.0.202
574e936f
Frontend.dll
10.3.0.202
574e934e
c0000005
00000000000fad4d
1004
01d1d879bbed0f93
C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Adobe Premiere Pro.exe
C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Frontend.dll
fd689ab2-446c-11e6-89ec-d8cb8a74435a



i have already tried uninstalling premiere pro, and tried uninstalling the creative cloud and it didn't help anything. but i can load photoshop without a problem. also all my adobe programs are on my SSD.


heres my PC specs.
windows 7 64 bit
FX 8350
16gb 1866mhz ram
r9 380 4gb card
750W power supply
250 SSD
1tb WD black HDD
MSI 970a krait edition motherboard.


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Chris Borjis
Re: Premiere Pro CC won't start.
on Jul 8, 2016 at 11:41:06 pm

Have you tried trashing preferences? They Might have not gone away with the uninstall.

google it.



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noah jones
Re: Premiere Pro CC won't start.
on Jul 9, 2016 at 12:46:47 am

yes i did away with all preferences, still didn't help.


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noah jones
Re: Premiere Pro CC won't start.
on Jul 9, 2016 at 2:03:32 am

okay, wow. so i think i just solved my problem. awhile back i installed a codec ( OpenEncodeVFW) so i could use my R9 380 to record with, turns out that codec was causing premiere to crash.


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