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cannot export h.264 in premiere

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Jeremy Dorris
cannot export h.264 in premiere
on Jan 4, 2016 at 5:56:02 pm

After the latest updates to Adobe Premiere Pro we can no longer export h.264. It has always worked fine.

I am getting errors like this...
incomplete video codec found in the preset. Preset load failed


"Quicktime Export Error
Quicktime for windows cannot export H.264 on computers that have more than 16 CPU cores due to a problem in the Apple H.264 compressor component."

Any idea what would suddenly do this with the latest update?

We are running Windows 7. If you think more details are needed let me know and I will get those.


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Ann Bens
Re: cannot export h.264 in premiere
on Jan 4, 2016 at 11:53:57 pm

Do you have a machine with 16 or more cores?

Adobe Certified Expert Premiere Pro CS6/CC
Adobe Community Professional

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Jeremy Dorris
Re: cannot export h.264 in premiere
on Jan 5, 2016 at 1:44:11 pm

yes, however this machine has been working like this for a long time. Suddenly after doing the most recent CC updates it will not work, and is giving me these errors.

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torsten gruenwald
Re: cannot export h.264 in premiere
on Feb 16, 2016 at 11:58:23 am

update QuickTime
or using an alternative QuickTime?
do you using VCL Player, reinstall...
reinstall Premiere and display driver...
video-production and media-productions, Berlin

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