FORUMS: list search recent posts

10.9.3 newMacPro GPU broken

COW Forums : Adobe Premiere Pro

<< PREVIOUS   •   FAQ   •   VIEW ALL   •   PRINT   •   NEXT >>
Oliver Peters
10.9.3 newMacPro GPU broken
on May 20, 2014 at 6:39:11 pm

Apparently issues with 10.9.3 and the new Mac Pro. Supposedly breaks GPU support with Premiere Pro and Resolve.

http://forum.blackmagicdesign.com/viewtopic.php?f=3&t=22661

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


Return to posts index

Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 20, 2014 at 8:37:13 pm

I have a D500 and am running CC 7.2.2 / 10.9.3 with no problems... so far...


Return to posts index

Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 20, 2014 at 10:40:51 pm
Last Edited By Al LeVine on May 20, 2014 at 10:47:57 pm

Never mind! My exports are glitchy as hell! Basically pink lines and green frames everywhere.


Return to posts index


Oliver Peters
Re: 10.9.3 newMacPro GPU broken
on May 21, 2014 at 12:56:49 am

I wonder if this is happening on any other Macs or is it limited to the new Mac Pros?

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 21, 2014 at 2:39:39 pm

Likely only the new Mac Pro's since it seems tied to the Open CL and Open GL updates for the AMD cards.

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 21, 2014 at 4:06:43 pm

Hi Oliver,
Thanks for reporting on this. Let me investigate this issue.

Best,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index


Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 21, 2014 at 4:43:25 pm

Workaround on export is checking maximum depth or turning on software render rather than gpu.
Slows things down considerably though.


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 2:29:32 pm

Update with this and check the hardware acceleration on 10.9.3 . Someone is reporting this fixes the Open CL memory management used by Adobe and OSX.

http://www.nvidia.com/object/cuda-mac-driver.html

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 2:41:51 pm

The new MacPro uses AMD cards, not NVIDIA. How could this help?


Return to posts index


EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 2:58:41 pm
Last Edited By EricBowen on May 22, 2014 at 3:01:01 pm

Open CL is standardized. Either Nvidia or ATI can update the standards used with their drivers. It is not specific to either AMD or Nvidia. That means Nvidia's driver can update the Open CL used by OSX the same as AMD's.

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 3:29:53 pm

Hi,
We are having a difficult time trying to reproduce this issue. If anyone is having this issue personally, please let me know: kmonahan AT adobe

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 4:20:12 pm

What Mac Pro are you testing on?

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index


Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 5:00:24 pm

Hi Eric,
Not sure. Would you like me to find out?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 5:23:13 pm

That would help since so far I have only seen editors with the nMpro showing the issue.

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 7:01:16 pm

Hi Eric,
Yes, we do know it's isolated to the new Mac Pro.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index


EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 11:20:44 pm
Last Edited By EricBowen on May 22, 2014 at 11:23:28 pm

Kevin someone brought up a point I didn't think about before in the Red Forums. Does the Open CL in Premiere reference the Cuda Player at all in Adobe? If so that may be why those who have tried the OSX Cuda update are able to export via GPU acceleration on.

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 5:01:58 pm
Last Edited By Kevin Monahan on May 22, 2014 at 5:08:01 pm

Hi,
If you are experiencing this issue and have the time to help us out, here's what we're looking for:

Mac Model:
Memory:
GPU:
Premiere Pro version:
Storage - local vs network:
3rd party IO?:
Dual monitor GPU?:
3rd party plug-ins loaded?:
Type of footage?:

Also, please provide crash log and project file, if possible.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 5:39:34 pm

Kevin - Emailed you


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 7:01:40 pm

Thanks, much! I got it.

Best,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 10:03:07 pm

I'm having the same issues. Here's what I have:

Mac Model: MacPro6,1
Memory: 64GB OWC
GPU: D700's
Premiere Pro version: 7.2.2
Storage - local vs network: Thunderbolt Drobo
3rd party IO?: No
Dual monitor GPU?: Yes
3rd party plug-ins loaded?: Yes, Red Giant, Re:Vision FX, FxFactory,
Type of footage?: R3D's and 5D H.264's


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 11:17:40 pm

Can you make a Time Machine backup and then run this update. See if Adobe will export with GPU acceleration on after?

http://www.nvidia.com/object/macosx-cuda-6.0.46-driver.html

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on May 22, 2014 at 11:24:55 pm

I will. I'll let you know what the results are in a couple hours.


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on May 23, 2014 at 4:59:40 pm

I've installed the Nvidia driver and only had one glitch in the timeline with the GPU. When I went to export the timeline using maximum quality it crashed Premiere CC.


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 23, 2014 at 9:36:50 pm

Can you export via Media Encoder? What happens if you don't select Max Quality?

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on May 23, 2014 at 9:40:16 pm

In export settings if "render at Maximum Depth" and "Use Maximum Render Quality" is off. Everything exports fine for me. If they are on the export freezes. I haven't tried Media Encoder, but I'll give it a shot.


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on May 24, 2014 at 1:17:30 am

I tried Media Encoder and it spits out distorted frames.


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 28, 2014 at 6:41:05 pm

Hi all,
One of our customers over on the Adobe forum solved his issue. He said that several others he knows also solved it.

The new MacPro had faulty GPUs.

Here is the link: https://forums.adobe.com/message/6410739#6410739

Those experiencing this issue may want to bring their MacPro to the nearest Apple Store/Genius Bar and have their machine checked out.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Ben Silberfarb
Re: 10.9.3 newMacPro GPU broken
on May 29, 2014 at 1:24:58 pm

Attached is a screen shot typical of the type of crash you get with AMD FirePro cards on the new Mac Pro with 10.9.3. Having spent many hours on the phone with both Apple and Adobe I can confirm that it is an acknowledge bug that will only be fixable upon the next update by Apple and/or Adobe. A lot of editors are in a world of hurt right now.


Return to posts index

EricBowen
Re: 10.9.3 newMacPro GPU broken
on May 29, 2014 at 3:28:51 pm

So far word on the 10.9.4 Beta fixes the issues with Premiere.

Eric-ADK
Tech Manager
support@adkvideoediting.com


Return to posts index

Al LeVine
Re: 10.9.3 newMacPro GPU broken
on May 29, 2014 at 8:03:26 pm

I'm also being told that 10.9.4 will fix this issue.


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 29, 2014 at 11:00:46 pm

Thanks, Al!

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Alain Maiki
Re: 10.9.3 newMacPro GPU broken
on May 30, 2014 at 3:09:36 am

So shall we wait and not try to replace the GPU Cards at apple store?


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on May 29, 2014 at 11:00:26 pm

Thanks for reporting on that, Eric.

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Jorge Fernandez
Re: 10.9.3 newMacPro GPU broken
on May 30, 2014 at 1:25:19 pm

Hey guys, had the same problem exporting a ProRes 422 HQ . The file length was 75 minutes. I started happening after the first 6 minutes. The settings for the MacPro are all the same, and I bought the computer when it first came out.


If you read the rest of the thread, AMD says its nothing to do with the Graphics Cards! It has to do with Mavericks and Premiere's OPEN CL 2.0 update.

Just installed 10.9.4 beta = will respond when installed and we render out again.


Return to posts index

Ben Silberfarb
Re: 10.9.3 newMacPro GPU broken
on May 31, 2014 at 2:31:39 am

There appears to be rumors that the beta release 10.9.4 will solve the Open CL incapabilities that are causing multiple crashes with Premiere and the New Mac Pro. Unfortunately THIS IS NOT THE CASE. I have loaded 10.9.4 and sadly the same problems/crashes persist.


Return to posts index

Jorge Fernandez
Re: 10.9.3 newMacPro GPU broken
on May 31, 2014 at 5:09:02 am

Im in the same boat as Ben.

We rendered out again, mind you 6- 7 hours later without maximum bit depth and without the maximum render quality ticked which don't really do much but give you a better color space, I still got errors.

The funny thing is that if you render out , say in my case 10 minutes of the 75, you get no errors. ( Did this to test different scenarios, toggling on off max render quality and bit depth to see if those where giving me errors, without having to spend the full render time )

So it has to do with rendering a certain file size or length. In my case I went from a 2k timeline 2:1 Aspect to codec ProRes 422 HQ 1920 x 1080 while using the mac pro specs, and the newest AMD Firepro drivers with the newest OS iteration. Tried both 10.9.3 and 10.9.4 beta. I have yet to time machine back to older Mavericks , but why bother.

Adobe needs to look into this. Apple needs to look into this. AMD , wasnt expecting much from the card anyways, but I don't think its the card, but rather compatibility.


I am transferring my project to avid media composer. Should have used this to begin with.


Return to posts index

Alain Maiki
Re: 10.9.3 newMacPro GPU broken
on Jun 1, 2014 at 4:32:02 pm

That's really bad to hear...now all we got are hopes they fix it one way or another


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on Jun 2, 2014 at 11:24:38 pm

Hi Ben,

[Ben Silberfarb] "Unfortunately THIS IS NOT THE CASE. I have loaded 10.9.4 and sadly the same problems/crashes persist."

Did you test with other software exhibiting similar behavior, such as, BlackMagic Resolve? More info here: http://forum.blackmagicdesign.com/viewtopic.php?f=3&t=22661

Let us know if that is also the case, or not.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Ben Silberfarb
Re: 10.9.3 newMacPro GPU broken
on Jun 2, 2014 at 11:35:49 pm

Hi Kevin,

I am aware of the issues with Resolve and believe they are related. It seems that Apple has effectively made their flagship computer unusable for video production (at least for those not using FCP). I am quite concerned that Adobe is on the cusp of loosing all they gained from those who switch from FCP7. This is quite serious for pro video production. I hope that the Adobe engineers at the current Apple WWDC are all over this.


Return to posts index

Kevin Monahan
Re: 10.9.3 newMacPro GPU broken
on Jun 2, 2014 at 11:20:23 pm

Hi Jorge,
[Jorge Fernandez] "It has to do with Mavericks and Premiere's OPEN CL 2.0 update. "

Can you provide a link to that quote? Because I'm not sure what you're talking about when you mention "Premiere's OpenCL 2.0 update."

Keep in mind that since OS X 10.9.3, other applications besides Adobe software, including Blackmagic software, have also displayed anomalies.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

Robin Erard
Re: 10.9.3 newMacPro GPU broken
on Jun 3, 2014 at 9:31:00 pm
Last Edited By Robin Erard on Jun 3, 2014 at 9:33:04 pm

Hello,

I'm not a Adobe User, I'm colorist on DaVinci. This problem existed on 10.9.2. Apple changed my two D700 one month ago... but today (and I'm still on 10.9.2)... the problem occurred again (color lines on GUI and on Render). Then maybe it's really an OpenCL problem.

Robin

réalisateur, scénariste, monteur, étalonneur
http://www.robinerard.ch


Return to posts index

Matt Swieca
Re: 10.9.3 newMacPro GPU broken
on Jun 2, 2014 at 3:12:17 pm

Hi Kevin,

I am having similar issues as reported in this thread. Here is my Mac Pro info:

Mac Model: Mac Pro Late 2013
Memory: 32 GB 1867 MHz DDR 3 ECC
GPU: AMD FirePro D700 6144 MB
Premiere Pro version: Creative Cloud (Latest Release)
Storage - local vs network: Network
3rd party IO?: AJA IOXT
Dual monitor GPU?: Yes
3rd party plug-ins loaded?: AJA IOXT
Type of footage?: P2 footage

I don't currently have a crash log and I turned off GPU rendering. Since turning it off, the machine no longer crashes but it runs slow for exports and the audio playback through the IOXT cuts in and out. Very disappointed in apple right now.

-Matt


Return to posts index

Esben Holm
Re: 10.9.3 newMacPro GPU broken
on Jun 2, 2014 at 10:50:57 pm

Far up in the north of Norway I'm in the same shit. Bought this fantastic machine with the ultimate specs to finish a major 4k project with multiple fileformats, and what happens? It works even worse than my 3 year old PC.

Aple support in Norway didn't know shit and I found out about the problems with the OS X update on the net myself. I have a customer, I have a deadline and I have a mortgage. AND I have spent all my money on this f.... machine.

Went back to 10.9.2 by Time Machine and I am now able to work, but it is still not up to hardcore 4k and grading as Aple proclaim. Both Aple, AMD and Adobe has a responsibility here. Get your smartest heads together and bring us down in one piece.

My specs:

2,7 GHz 12-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB
OS X 10.9.2 (13C64)
2x Aple 27" HD Monitors
Pegasus Promise R8


Esben Holm
Prosit Production Ltd

http://www.prosit.tv


Return to posts index

walter biscardi
Re: 10.9.3 newMacPro GPU broken
on Jun 3, 2014 at 1:58:41 am

[Esben Holm] " Both Aple, AMD and Adobe has a responsibility here. Get your smartest heads together and bring us down in one piece.
"


This is all on Apple. They develop and release the OS regardless of anyone else's needs. Main reason I moved away from an all Apple ecosystem.

Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative Media

Craft and Career Advice & Training from real Working Creative Professionals

Blog Twitter Facebook


Return to posts index

Alain Maiki
Re: 10.9.3 newMacPro GPU broken
on Jun 3, 2014 at 4:15:53 am

Not to mention that not even exporting premiere cc timeline to Davinci works well...U can do the xml transfer perfectly, but then davinci crashes while color grading...

It's a very frustrating situation for all of us MAC PRO Owners


Return to posts index

danny phillips
Re: 10.9.3 newMacPro GPU broken
on Jun 4, 2014 at 1:15:23 am

Hi Kevin,

I've got these issues as well - Very frustrating... Premiere keeps locking up and/or "Serious Error" shutdown along with the digital pink/green visual tearing/distortion. have not exported yet, only in playback so far. Third the way through 10 episode series for broadcast... Hoping help is on the way..!

Specs -
Mac Model: MacPro 6,1
Memory: 16 GB
GPU: D700
Premiere Pro version: CC 7.2.2
Storage - local vs network: Areca 8052TB2
3rd party IO?: BMD Monitor Mini
Dual monitor GPU?: Yes
3rd party plug-ins loaded?: Red Giant
Type of footage?: ProRes 422HQ

Where a-bouts would I find the crash log?

Cheers,
danny Phillips
Melbourne, Aus.


Return to posts index

Slobodan Milivojevic
Re: 10.9.3 newMacPro GPU broken
on Jun 5, 2014 at 9:45:28 pm

Hi guys,

I can't describe how much I feel like a donkey now.

After decades working on PC, I've decided to try MAC, so recently I bought a new Mac Pro 6 core, with D500.

FCP 7 is out of question now (its old, slow and outdated), FCP X is s**t), so I decided to go with Adobe CC/Resolve combination.

BUT

After few days, I've realized that 16 GB is not enough, and that MAC OS is much worse in Memory management than Windows 7/8, so I have to order expensive 32 Gb in order to avoid OUT OF MEMORY errors (haven't seen in in Windows since 2000!!!) I was trying to use MULTIPROCESSING on Aftereffects, and it turn out to be slower in render than my 3 years old MSI notebook.

After unpacking machine, I've updated to 10.9.3, and since first project I have big problems with Premiere and Resolve.

I am getting weird lines during playback of RED or SONY f5 files, Premiere is hanging on GPU exports, Resolve is damn slow and just quits randomly....

Ist this THE MAC I was listening about for years....All these people nagging how Mac is cool, superior, this , that....???? OS that breaks GPU support for Adobe and Resolve??? WTF????

I feel like throwing this ugly trashcan trough the window, really....^$^&#^#^#!!##@@#

I am seriously thinking to install WIN 8 on trashcan... I guess It will work much better!

Director/Editor/Postproduction manager
@ Talking Pictures productions Bahrain
http://www.vimeo.com/channels/bobansky


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on Jun 6, 2014 at 3:29:27 am

Also make sure "render at Maximum Depth" and "Use Maximum Render Quality" are unchecked.

This made premiere work for me without error.

Hope it helps you too



Return to posts index

danny phillips
Re: 10.9.3 newMacPro GPU broken
on Jun 6, 2014 at 4:07:51 am
Last Edited By danny phillips on Jun 6, 2014 at 4:10:04 am

Hi David,

That might be an idea for export but I'm having issues in editorial. I've disengaged 'GPU' mercury playback in favour of 'software' and that seems to have helped quite a bit. I wonder, is it just these D-series GPUs in the new Mac Pro that are causing problems? ...i.e. just driver support in 10.9.3?
Cheers,
danny


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on Jun 6, 2014 at 4:57:59 am

Hi Danny,

From what I've read it's the D500's and D700's. It seems to have started after people upgraded to 10.9.3, including my self.

I've turned off preference syncing in premiere (That crashed my system as soon as I turned it on).
repaired permissions
Threw away my premiere preferences
Cleared my media cache in premiere preference pain.
Threw away ALL render files.
Turned off GPU Mercury play back.
and I have a 1080 timeline playing back at half res.
I work with R3D's and 5d footage.

My system seems to be stable now. Slow, but stable, without glitches.


Return to posts index

Christoph Heimer
Re: 10.9.3 newMacPro GPU broken
on Jun 15, 2014 at 9:53:59 pm

[Esben Holm] "Went back to 10.9.2 by Time Machine and I am now able to work, but it is still not up to hardcore 4k and grading as Aple proclaim. Both Aple, AMD and Adobe has a responsibility here. Get your smartest heads together and bring us down in one piece."

I'm having the same issues... It's incredible, I feel like they designed this monster machine, put it out in the wild and now abandoned it.
I have barely been able to use the GPU for anything, since almost no software is able to properly tap those cards.

The latest frustrating experience was regarding FCPx: I purchased a license of neat video for fcp x (even thoug I already had one for after effects, but I thought it would properly utilize the GPUs in fcp).
Turns out - yes it does use the gpus, but is then slower than without them, and overall neat video in fcp x is not able to use even halve of the CPU horsepower in this machine. CPUs are at 25% and the whole cleaning process took like three times as long as in after effects.

Frustrating! Get on this apple, and adobe, please fix this glitch. I'll open up a ticket now.



Return to posts index

Christina Humphries
Re: 10.9.3 newMacPro GPU broken
on Sep 18, 2014 at 6:47:35 pm

I am having many issues with the newMacPro and Premiere/AE. Currently I can cause it to crash just by playing back a rendered file. Tried to change my render location, delete render files before I render etc. Does not seem to help. I have not used the Nvidia update as I am using the D700. I have brought my Mac to Apple and am currently waiting on a new graphics card as they have found this one to be faulty. I have had many other strange issues relating to crashes and glitches that have not been solved, could be related to the card or something else.


Return to posts index

Simon Gudgeon
Re: 10.9.3 newMacPro GPU broken
on Jun 16, 2014 at 4:26:45 pm

I am suffering similar problems with my Mac Pro (D700) since updating to 10.9.3. Adobe Support is a nightmare and impossible to find someone to discuss this issue with! Can you let me know if you have found any solutions?

The problems are:-

1. Premiere Pro (PP) runs very slowly and freezes
2. When rendering it freezes
3. Exporting to Media Encoder causes it to freeze as well
4. Extra frames appear randomly within the sequences - these are frames from other sequences that appear.
5. When Force Quit is used for PP the whole machine freezes, the mouse arrow still moves but will not activate any functions. To shut down the computer I have to pull out the plug.
6. On Restart I get a grey screen. Nothing happens
7. I have to Restart using cmd R and the go for the Restart option from there.
8. I have used Disk Utility and done Repair Permissions and Repair Disk but no faults found.
9. On one Restart on Saturday the internal speakers vanished and none of the USB ports were active. Thunderbolt was active.
10. Auto save on PP also did not work - it told me it was auto saving but it never actually did - lost 3 hours editing when the machine crashed.
Kind regards
Simon


Return to posts index

Myles Conti
Re: 10.9.3 newMacPro GPU broken
on Jun 19, 2014 at 6:26:34 am

With the latest release of Adobe CC 2014 today - has there been any word on compatibility with 10.9.3 and the latest Mac Pros being resolved? I've done some googling - but am yet to see anything.

Thanks,

Myles.

Myles Conti
Director/Editor
contibrosfilms.com


Return to posts index

David Finn
Re: 10.9.3 newMacPro GPU broken
on Jun 19, 2014 at 9:13:55 pm

Update to Premiere Pro CC 2014 didn't solve it for me.

Turning off OpenCL in the Project Settings seems promising.


Return to posts index

Brad Bussé
Re: 10.9.3 newMacPro GPU broken
on Jun 20, 2014 at 3:06:44 am

Yep, same here with d700. Running 2014 with GPU disabled in Pr and Me. Sigh.


Return to posts index

Simon Gudgeon
Re: 10.9.3 newMacPro GPU broken
on Jun 20, 2014 at 7:17:10 am

After lengthy discussions with Apple Senior Support they admit there is a problem and they are trying to resolve it. Hopefully in 10.9.4.
In the last year Apple have become appalling, we have had major issues with our Mac OS X server as well and nothing works properly anymore. After ten years loyalty to Apple I am seriously thinking of moving to PC. Anyone want a new full spec Mac Pro?


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on Jun 20, 2014 at 8:33:26 pm

Best news all month:


Return to posts index

danny phillips
Re: 10.9.3 newMacPro GPU broken
on Jun 22, 2014 at 12:05:29 am

Hi David,

Sorry for the late reply... I have found that just turning of Mercury GPU playback in favour of software has helped, mostly clearing up my issues. However, it would be lovely to get back openCL boost from these dual D700 cards in Adobe suite.

I didn't find that I needed to wipe prefs or trash anything, just turned off Mercury.

So, are you hinting that the 10.9.4 update has some fixes..?

Thanks for your previous responses,

cheers,
danny


Return to posts index

David Brumbley
Re: 10.9.3 newMacPro GPU broken
on Jun 26, 2014 at 1:20:35 am

10.9.4 beta seems to be better but premiere was still locking up and I had a few glitches in my renders so I turned GPU rendering off again.


Return to posts index

Nick Lovell
Re: 10.9.3 newMacPro GPU broken
on Jun 25, 2014 at 8:59:45 pm

Any word on if the 10.9.4 beta update solves the problem?

Submitted a bug report, but also here's all my pertinent info:

Mac Model: Mac Pro Late 2013 3.5 Ghz 6-Core
Memory: 16GB
GPU: AMD FirePro D500 3072 MB
Premiere Pro version: 7.2.2
Storage - local vs network: local
3rd party IO?: none
Dual monitor GPU?: just 1 monitor
3rd party plug-ins loaded?:
Type of footage?: Canon C300 MXFs and Apple ProRes (422, 422 HQ and 4444 all showing issues)


Return to posts index

David Finn
Re: 10.9.3 newMacPro GPU broken
on Jul 11, 2014 at 10:51:03 am

Looks like the Mavericks update was released. Any word on whether this fixes the issue?


Return to posts index

Simon Gudgeon
Re: 10.9.3 newMacPro GPU broken
on Jun 20, 2014 at 7:12:20 am

Yes, that works but a bit slower.


Return to posts index

Frank Wit
Re: 10.9.3 newMacPro GPU broken
on Jul 20, 2014 at 5:47:13 pm

Same issue here, encoding prores to MP4 (CC2014) on a Hack takes twice as long as it used to be on same system with ML and CC2013.
GPU does nothing, CPU really slow and never goes op to 100%
anyone?


Return to posts index

Paul Provost
Re: 10.9.3 newMacPro GPU broken
on Dec 14, 2014 at 6:53:41 am

So this is still not fixed in Yosemite or answered else. I can say it's open cl /amd /Mac os as the same machine in boot camp doesn't have the issue with Resolve. This sucks. Glad I didn't spend $10k on NMP
Mac Pro 2012 12 core
4 r9 280x 6g in Cubix

http://www.filmandtvcolor.com | colorist | Los Angeles, CA

Twitter: @4kfinish


Return to posts index

Chris Frantz
Re: 10.9.3 newMacPro GPU broken
on Feb 8, 2015 at 6:45:04 pm

Still having this issue on Mavericks on the 2013 Mac Pro with D700's, software fully up to date. Also having a similar issue on Yosemite on a 2011 Macbook Pro, software also up to date. Feature updates are great, but I literally can't render out footage in one, or get timeline GPU playback on the other. Any help Adobe?


Return to posts index

Paul Provost
Re: 10.9.3 newMacPro GPU broken
on Feb 8, 2015 at 6:47:34 pm

yosemite 10.10.2 fixes AMD render/playback issue on mac pro.

http://www.filmandtvcolor.com | colorist | Los Angeles, CA

Twitter: @4kfinish


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]