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Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4

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Esther Casas
Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 3, 2019 at 8:23:53 pm

Hi all!

I am having issues importing footage into Premiere Pro CC 13.1.4 Build 2 (2019 edition), on a Mac Pro (OS Mojave) operating system. The footage is formated as Apple Prores 4444 (2048 x 1152 and also 1920X 1080) mov. None of them seem to be recognized by Premiere. I could import it though on the previous version of PREMIERE...
Now I have to convert each movie in QuickTime Player, which is an extra step, super time consuming as this is a film and we have hundreds of imports to do.

Is anybody having this issue? I found online many issues with exports, but not imports...wondering if there is anything I can do or it's a bug? I can import anything else but the Apple Prores 4444, which is the format we are working with.
Anyway, any ideas are welcome!
Thank you,
Esther.


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Eric Santiago
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 4, 2019 at 5:39:05 pm

From where did the ProRes4444 file come from?
I just did a test with a file exported from AE in that format.
The same OS and Premiere but 13.1.4 build 2.


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 4, 2019 at 9:08:00 pm

Hi Eric! thanks for the fast reply!

I get all these files from animators that work in Toon Boom Harmony or TVPaint, by default they export it to Prores 4444 . I did not have a problem with the previous version of premiere by the way, with the exact same files, only after I upgraded to Premiere but 13.1.4 build 2 in OS Mojave. Where do you get yours?

No idea what else to do besides converting before importing, which is a total waste of time having thousands of clips to import...It looks like a bug on my system? I can't find it online...

So frustrating, thank you!


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John Williams
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 5, 2019 at 9:49:57 am

If it is a bug on your system and until that's resolved you need to convert the files, could I recommend you use the Media Encoder. If you set up a Watch Folder, then every file that gets put in there will be converted using the format you specify. SO you can have your animators render/move their ProRes Files into that folder and they'll get converted and put where you specify without you needing to do anything.

John Williams

Soho Editors


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 8, 2019 at 6:53:53 pm

John , thanks for your suggestion. After having done more research creating the watch folder for now is the only solution I have, it seems that the latest operating system in Mac is creating that bug into premiere cc, at least I didn't find anything else.

I never created a watch folder in Encoder before so now I will have to do a search for that, this is a never ending process, of course it always is!

Anyway, thanks for everyone's suggestions and your time!
Esther.


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 20, 2019 at 4:50:50 pm

Hi John !

Thanks so much for this suggestion. It is definitely a bug in the upgraded system so I went ahead and created a watch folder with encoder, but following instructions, it does not really encode anything I put into the folder. When I drop the MOV files in teh folder and I go to encoder, by default it should start encoding what is in that folder, but instead it says "not currently encoding"

- I created a WATCH folder in desktop
- In encoder (under watch tab), I specified the output folder inside that watch folder. I understand that when you start adding MOVs in that WATCH main folder then encoder automatically starts encoding, correct? it doesn't in mine...

Let me know if you have any suggestions to make it work,
Thanks again!
Esther.


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 20, 2019 at 5:02:21 pm

I am replying to myself so that everyone knows what's up if you have teh same problem:

I just made another test WITHOUT an Apple Pro Res 4444 MOV, and it worked.
So, it seems that the new upgrade and Adobe can't actually work with Pro Res 4444 at all!

Amazing and so frustrating, any other ideas are welcome...
thanks!


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John Williams
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 23, 2019 at 4:01:33 pm

Perhaps try running the latest Premiere Pro update (came out last week) but make sure Media Encoder is up to date also.

If still no joy, you could send me one of your QT files (preferably a small one I can try out.)

John Williams

Soho Editors


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 23, 2019 at 4:31:24 pm

Hi John! Thanks for the suggestion.

My premiere and latest encoder ( both CC 2019) seem to be updated. I did a test though with my Encoder 2017, and the WATCH folder worked just fine. So it's definitely with the new versions of both premiere and Encoder, they hate the Apple Pro Res 4444 we are using ☹ .

How can I send you one of my QT so you can try (and thanks for the offer!!)

Esther.


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John Williams
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 24, 2019 at 9:53:17 am

WeTransfer is best.

Can you see my email address from my user?

John Williams

Soho Editors


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 24, 2019 at 1:45:59 pm

Hi John! I actually don't see your email address anywhere...(?)

thanks again ;)


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 24, 2019 at 3:08:08 pm

Just sent it to you, thanks John!


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John Williams
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 25, 2019 at 8:45:07 am

Hi Esther, after testing this file it looks like it's an unsupported by Adobe software (i tried on Premiere, Encoder, After Effects & Bridge.) However, it does open fine in FCPX. Therefore if you need to convert lots of files, I would recommend using 'Compressor' which is Apple's equivalent of Media Encoder, you will be able to import multiple files and encode them into whichever format you need.

Compressor can be found on the App store and costs approx £30.

John Williams

Soho Editors


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Esther Casas
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 25, 2019 at 2:44:02 pm

Thanks for checking that out John, at least I know is not something form my end!
Yep, I am already doing that with compressor..

Thanks again for your time!
E.


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Chad Sherman
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 5, 2019 at 4:32:11 pm

I am having the same issue with both Premiere and After Effects, CC2019 and CC2018. I am able to import and convert the Prores4444 file with CC2017. The problem Prores4444 file was created out of house more than two years ago. I have no problem with Prores4444 files created in house with CC2019. I am using Mac OS High Sierra10.13.6

Chad Sherman


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Eric Santiago
Re: Import issue of Apple Prores 4444 into Premiere Pro CC 13.1.4
on Sep 5, 2019 at 11:33:57 pm

I can see this being an issue with Mojave but if everyone is using High Sierra then the export app is the culprit.
Sorry, my experiences with Toonboom (or similar) I lean towards sequential files for better workflow.
I get to control sequence length and use frames as static if need.
You will need to use AME as earlier mentioned.
That or take a round in AE.


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