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not exporting caption anymore?

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Tom Adams
not exporting caption anymore?
on Jun 11, 2019 at 1:56:19 pm

I used to be able to export video with captions via "queue" > media encoder but I am no longer able to when using "queue". Instead, I have to use the "export" option

this slows down my work flow tremendously.

Anyone else having same problem? do you have a solution? thanks


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Jon Doughtie
Re: not exporting caption anymore?
on Jun 11, 2019 at 4:03:21 pm

What version of the Adobe software are you running?

Win or Mac?

Any changes/installs on the system at the time "queue" stopped working?

Is "queue" gray-out/unavailable, or does clicking it simply do nothing?

If you manually launch Media Encoder first, does "queue" work then?

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2017.1 (as of 8/2017)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.


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Tom Adams
Re: not exporting caption anymore?
on Jun 11, 2019 at 5:54:17 pm

What version of the Adobe software are you running?
most recent 12.1.2 (I auto update)

Win or Mac?
Mac. (sorry, thought my auto-signature was on when I posted)

Any changes/installs on the system at the time "queue" stopped working?
nope

Is "queue" gray-out/unavailable, or does clicking it simply do nothing?
no. I can export using media encoder... but the captions aren't there

If you manually launch Media Encoder first, does "queue" work then?
queue works... just no captions


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Jason Anderson
Re: not exporting caption anymore?
on Jun 12, 2019 at 1:24:07 am

It's not just you. It's been like this for over a year now. It's a known Adobe bug that they have ignored. My team exports about 30 videos a day with Open Captions and we have to export them all from within Premiere. Media Encoder is a no go. No end in sight for this either.


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Tom Adams
Re: not exporting caption anymore?
on Jun 12, 2019 at 4:10:59 pm

well, ok, misery loves company I guess... but weird. This only started happening to me a few weeks ago. What a pain in the butt. Come on Adobe...

Director/Owner
Reelife Documentary Productions
& Folktography by Tom
Cool Media Production...Not Boring or Dumb.
Educating, Entertaining & Enlightening since 1996
http://www.reelifeproductions.com
(413) 575-9707 • Williamsburg, MA
Mac


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