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Premiere Pro not responding white screen

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tony slat
Premiere Pro not responding white screen
on Mar 26, 2019 at 2:00:59 pm

When I open premiere, the screen stays white (and sometimes shows only the viewer screen and the rest is white) and the spinning beach ball continues to spin until I force quit. Premiere only opens when I make a new project and import the old one into it. I don't want to have to do this every time I want to go into my project.


Also, when I try to export to media encoder, it does the same thing (minus the white screen).



Both don't respond.



I tried uninstalling and reinstalling and nothing is working.


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Todd Perchert
Re: Premiere Pro not responding white screen
on Mar 26, 2019 at 5:10:15 pm

Have you tried trashing your prefs? Uninstall may not, unless you tell it to. Link has directions on trashing the prefs.
https://forums.adobe.com/thread/2126506
Let us know if that works first, or not.
TC


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