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audio not imported to my project with the video cc 2015

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Marwan Benomar
audio not imported to my project with the video cc 2015
on Jan 15, 2019 at 1:56:02 pm

when i import the video the audio doesn't imported with it, i have to restart the software everytime to make it work once, so everytime i want to import video with audio i have to restart premiere. and that make work so hard for me


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Jon Doughtie
Re: audio not imported to my project with the video cc 2015
on Jan 15, 2019 at 4:21:54 pm

Marwan, please give us more information. We need to know what version of the Adobe software you are using, and the wrapper/codec of your video/audio clips. In addition, let us know if you recently upgraded to a new version.

In addition, tell us about your computer. What OS, how much RAM, your storage setup, etc. I keep all this information in my signature, so whenever I post, folks who respond have all the info.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2017.1 (as of 8/2017)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.


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