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Premiere Pro CC 2019: random shutdowns

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Merlin Vandenbossche
Premiere Pro CC 2019: random shutdowns
on Nov 13, 2018 at 8:36:27 am

Hi everyone,

I've been experiencing a strange issue with CC 2019 (13.0.1 build) on MacOS 10.13.6. At seemingly random times I've had my computer shutdown the application (no beachball, no warning, just blank back to desktop). Anyone else have a similar thing going on?

Had it with my 2017 iMac as well as 2013 nMpro, using ProRes or H.264. It even happened on an idle machine a few times (no playback or anything). Luckily enough it seems I never lost any work, saves were up to date.

One thing I tried remedy'ing, is to disable the new auto-save function in CC2019 (as the shutdowns happen at times one could expect auto-save to occur). But then it happened again on the MacPro. Starting to get a loss here, reset prefs already.

I have at times been logging out one of my computers just to start an export for instance. In the past this has never been an issue though and the shutdown doesnt seem to overlap exactly with my 'forced' logout time either. This was one thing I also thought about immediately, but given the circumstances of the shutdowns I'm entirely not sure this would be the issue. Has the license activation behaviour changed in 2019? Anyone know?

Merlin


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Vince Becquiot
Re: Premiere Pro CC 2019: random shutdowns
on Nov 13, 2018 at 7:37:23 pm
Last Edited By Vince Becquiot on Nov 13, 2018 at 7:38:21 pm

Is this happening with any particular plugin? I've seen this happen with Magic Bullet Looks on my end when using Tilt Shift for example. It will actually log me out completely on occasion. That was on a nMacPro as well.

Vince Becquiot

Indigo Live | Kaptis Media

San Francisco Bay Area


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Merlin Vandenbossche
Re: Premiere Pro CC 2019: random shutdowns
on Nov 14, 2018 at 9:36:18 am

Thanks for the tip. My nMacPro has Red Giant plugins, but my iMac system does not. The same shutdown occurs on both and not really when doing any specific task or when using a specific plugin. It can occur pretty much everywhere: scrubbing, when moving clips, even when idle. Sometimes I go a day without any, sometimes there are days when I get shutdown three or more times.

Luckily it hasnt cost me any lost work yet, but it is very very annoying to know it can just shutdown any time. It is not normal behaviour.


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