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Bad_pool_caller Premiere Pro CC 2019 crash

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Guillaume Jaecques
Bad_pool_caller Premiere Pro CC 2019 crash
on Oct 25, 2018 at 12:25:13 pm

So I'm having this now. When I first updated to the new CC 2019 version everything worked fine. Then I got a Bad_Pool_Caller crash (I'm on Windows 10) and since then PP won't fully start anymore (it was on on the moment of the crash).

During initialization it get's stuck everytime on a certain plugin . I erased all plugins and now it get's stuck when initializing "Importerquicktime.prm"

I tried reinstalling, updating my graphics card, run it as an administrator, delete the temp files in my Appdata/local/temp folders, but nothing seems to work. When I use the previous version (12.1.2) of PP everything works fine. Problem is I have already upgraded some projects to CC 2019 and cannot open them in an older version.

My computer specs:

processor: Intel Core I7-6700 CPU 3.40 GHZ
RAM: 16 GB
Graphical card: Geforce GTX 1060 3GB

Does it have something to do with the Windows crash? I have a feeling it is, but don't know what to do? I looked for updating my network driver, but it was already the latest version as well.

I also posted this question on Adobe Community forum, without any results so far.

Any help is much appreciated!

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Todd Perchert
Re: Bad_pool_caller Premiere Pro CC 2019 crash
on Oct 25, 2018 at 2:29:07 pm

From a previous post - yesterday. I've never tried it, but revert your project to previous version.

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Will Bartlett
Re: Bad_pool_caller Premiere Pro CC 2019 crash
on Nov 19, 2018 at 11:55:07 pm

Here is your fix after a long and annoying back and forth in an Adobe thread, hope it helps:

I can confirm that deleting this file on the user account that's preventing Adobe Premiere Pro will work to fix the problem:

C:\Users\YOUR USER FOLDER\AppData\Roaming\Adobe\Common\Essential Sound/SharedTags

If you can't get there, go to any open folder and at the top under View;check show hidden files.

This file will NOT delete just by right clicking and deleting it. It will say it cannot be deleted because it's in use. Even with closing all Adobe related files in task manager, it still was unable to be deleted because 'System' is using it.

You have to force delete it either through your command prompt, or by installing a program that does it for you.
I used a free program called lock hunter: you install lockhunter, you can right click the SharedTags file and go to 'What is locking this file?'.
Then lock hunter will open and if you open the 'system' dropdown, it will reveal the SharedTags file.
Select the SharedTags file (Not system)
Hit the delete button below.
It will tell you that you STILL can't delete it because it's in use, so it will ask if you want to delete it when you restart the computer, say yes.
After the restart, it will say successfully deleted.
You'll now be able to start Premiere pro.
Premiere Pro CC will automatically put back in a new SharedTags file into the Essential Sound folder, but this time since the computer didn't crash while in Premiere (yet), that file didn't get corrupted, meaning all is good, until the next crash, which you'll then need to redo this process.

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