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Moving clip on sequence crashes Premiere

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Mike Cohen
Moving clip on sequence crashes Premiere
on Aug 29, 2018 at 7:56:18 pm

I have not yet tried to uninstall and reinstall. Using CC 2018 on MSI laptop, i7-5700 2.7ghz, Win 10, 64-bit, 16gig ram, GTX 970M.

Happens no matter the video format. Always within 10 seconds of adding media to sequence. If I wait the screen goes opaque and Premiere offers to close or wait and send a report to Microsoft.

Media Encoder, Photoshop, Acrobat all work normally.

I tried to turn the Mercury playback to software and hardware and same thing happens.

Does anyone have other suggestions?

Thanks

Mike Cohen


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Simeon in 't Veld
Re: Moving clip on sequence crashes Premiere
on Aug 29, 2018 at 9:31:25 pm

Is the problem with any clip in any project? Maybe try a legacy version of premiere.


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Todd Perchert
Re: Moving clip on sequence crashes Premiere
on Aug 30, 2018 at 2:22:57 pm

I'd try trashing the prefs. If that doesn't work, uninstall/install. Did anything update recently? Video card? I know, at home, I got some new, big Win10 updates recently. I'm Mac at work.
Good Luck!
TC


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Mike Cohen
Re: Moving clip on sequence crashes Premiere
on Aug 30, 2018 at 3:04:12 pm

Thanks for the replies. We tried to hold SHIFT while Premiere starts, and deleting the saved workspaces to no avail. It does not matter what clip or video format is used - moving anything on a sequence freezes the program.

It did work at one point - nearly 100 projects were edited using CC 2015 and 2016. After 2016 this problem started. There have no doubt been numerous Adobe and Windows updates since then.

I installed CS6 to see what happens and that version doesn't even start.

Odd that Premiere is a problem but other Adobe apps are not.

I'll uninstall and reinstall and see what happens.

Thanks


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Mike Cohen
Re: Moving clip on sequence crashes Premiere
on Sep 7, 2018 at 3:52:49 pm

I have uninstalled and re-installed Premiere using the CC app installer widget. Same problem still happens - moving a clip on the sequence results in Not Responding.

Mike


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Todd Perchert
Re: Moving clip on sequence crashes Premiere
on Sep 7, 2018 at 9:02:33 pm

Might need to try contacting Adobe support...


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