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Annoying Audio Issue

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John Watts
Annoying Audio Issue
on Aug 9, 2018 at 7:39:49 pm

Everytime, I mean 100% of the time when I start a new project or even sequence, the audio output of Premiere does not work. Most of the time, one reboot of the computer will solve the issue. Upon occasion I will have to reboot 2-3 times before I can hear my clips.
Yes, I'm set on internal speakers.
The VU meter indicates audio, just silence for the output.
Once the audio starts working, I don't have any issues when reopening project.

iMac 2017 10.13.6 High Sierra
4GH Intel Core i7
32GB Ram 1867 DDR3
Radeon R9 M395X 4096

PP 2018 12.1.2 Build 69

John Watts


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jerry wise
Re: Annoying Audio Issue
on Aug 9, 2018 at 9:23:24 pm

i read somewhere that you can fix this by muting and then un-muting audio tracks on the timeline.


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Jon Doughtie
Re: Annoying Audio Issue
on Aug 10, 2018 at 6:13:06 pm

What kind of footage/audio codec?

Some audio has to be conformed before use. Until it is conformed, it is silent. Classic example is some of the codecs used in MP4 files.

Is Premiere Pro conforming the audio? Any indicator in the lower right of the screen?

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2017.1 (as of 8/2017)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.


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John Watts
Re: Annoying Audio Issue
on Aug 10, 2018 at 7:17:05 pm

The video files are AVCHD (with audio), but the master audio is a .wav file.

It doesn't matter what the audio source is, simply no audio. The last time I opened the project, it took 3 reboots to get it to work. My googling has indicated this is a well known problem.

John Watts


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Simon Billington
Re: Annoying Audio Issue
on Aug 11, 2018 at 12:38:32 pm

I assume the audio settings are all setup correctly??

Ive heard of similar issues happening with Adobe Connect, perhaps their issues are more widespread.


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David Jackson
Re: Annoying Audio Issue
on Aug 16, 2018 at 9:56:18 am

Any solution here?

Republic of Gamers, G752VM-GC017T 17.3" Core i7 Notebook Win 10, DDR4 32 GB Crucial 2133MHz Ram.
Adobe CC 2017 Suite.


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John Watts
Re: Annoying Audio Issue
on Aug 16, 2018 at 7:59:31 pm

Not really. Can't fine a consistent solution. Last couple of days problem hasn't occurred. But, it may happen the next time I launch PP requiring multiple reboots?? Basically, I keep PP open as long as I can.

John Watts


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