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Premiere Not Responding

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Mike Cohen
Premiere Not Responding
on Feb 22, 2018 at 6:04:34 pm

Every time I try to use Premiere CC 2018, usually when doing anything on a sequence, the program locks up (Not Responding - no other message). I have updated to the latest CC version. I wait for a popup asking if I want to close the program or wait, and that's it.

This folder is empty:
C:\Users\mike\AppData\Roaming\Adobe\Premiere Pro\12.0\logs

I also installed CS6 to see if it has the same issue, but that doesn't even open. It loads but the program seems hidden off the monitor.

Oddly, WebEx also locks up at random times.

Here are my specs:

MSI 970M
i7-5700HQ 2.70GHz
16 gigs ram
64-bit Windows 10 home
GeForce GTX 970M

Thanks if anyone has any ideas.

Mike Cohen

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Tero Ahlfors
Re: Premiere Not Responding
on Feb 22, 2018 at 6:08:25 pm

Try trashing your preferences:

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Todd Perchert
Re: Premiere Not Responding
on Feb 22, 2018 at 7:23:45 pm

If trashing the prefs doesn't work. You might be looking at an uninstall, use the cleaner tool to rid of all, then reinstall. Sounds like it really doesn't like something if it is doing it every time you load the app. I'm assuming this happens with any project, even a new project.

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Eric Merklein
Re: Premiere Not Responding
on Feb 22, 2018 at 7:37:55 pm

Have you done a diagnostic on your drives?

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