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El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105

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Adam Berch
El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 18, 2018 at 9:17:21 pm

HI,

I have an iMac:
iMac (Retina 5K, 27-inch, Late 2015)
3.2 GHz Intel Core i5
16 GB 1867 MHz DDR
AMD Radeon R9 M380 2048 MB

I am running El Capitan with Adobe Premiere CC 2015. I received some 4k Footage and I cannot import it, it gives me the beachball. I eventually have to force quit it. It will not import.

Why is my computer not playing these 4k clips? Do I have to upgrade to the latest OS to make them play?

Thanks in advance


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greg janza
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 18, 2018 at 10:31:47 pm

What kind of 4k media? What codec? Where is your media? External drive or Raid?

By looking at your iMac specs though, you also don't have enough RAM to work efficiently with any 4k media.

I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
- Orson Welles


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Adam Berch
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 1:01:16 am

I am working with 4K media that was shot with a Sony camera. My media is on an external USB 3 Hard Drive,

I don't know what Codec it is. DO I have to download a codec from sony or adobe? If so, which one and where do I get it?

Thanks in advance.



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greg janza
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 1:45:58 am

Adam, you could've saved time by just doing a google search to find out what the best workflow is for working with Sony files in Premiere.

Here's a link to the top google hit:

http://www.4kshooters.net/2016/10/17/how-to-improve-4k-video-editing-in-pre...

I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
- Orson Welles


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Adam Berch
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 2:44:27 am

Hi,

I just looked at the link you sent me. That was for Premiere Pro CC 2015.3. I have Premiere Pro CC 2015. I looked all around and I do not see a Proxy choice anywhere in that version.

Do you know if there is one in CC 2015? If not, is there another way to import this footage into Premiere?

Thanks in advance



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greg janza
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 3:40:29 am

Can you upgrade?

I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
- Orson Welles


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Adam Berch
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 8:40:28 pm

HI,

I upgraded to Premiere Pro CC 2018. I still have the same problem.

I go to import a file and it freezes up on me and the beach ball shows up and I have to force quit it.

Any other ideas on what could be causing this problem?

Thanks



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Adam Berch
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 19, 2018 at 8:41:01 pm

And I also upgraded to High Sierra Mac OS



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greg janza
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 20, 2018 at 4:01:47 pm

I would still venture to guess that your mac is way too under powered to work with 4k. At the very least you need more RAM but you also have a weak CPU.

Make proxies (not h264) of your 4k files in Adobe encoder and see if those will import into Premiere without issue.

I Hate Television. I Hate It As Much As Peanuts. But I Can’t Stop Eating Peanuts.
- Orson Welles


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Adam Berch
Re: El Capitan and 4K Clips not playing or importing in Premiere Pro CC 2105
on Jan 22, 2018 at 8:49:45 pm

Hi.

It's all fixed now. It turned out it has to do with permissions. An Adobe Tech Support person took over my computer and made all permissions for the folder, that this footage was on, to Read and Write. It works perfectly now. It was no problem playing the 4K footage in Premiere.

Thanks



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