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White bars when exporting from Premiere Pro CC 2018

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Joël Wernli
White bars when exporting from Premiere Pro CC 2018
on Dec 28, 2017 at 12:53:14 pm

Hi everybody,

I've exported several videos now with Premiere Pro CC 2018 and it worked just fine. However, the last two videos that I exported for instagram (9:16) had white bars on the right side of the screen in some of the scenes (see the attached still ). I restarted Premiere, nested all the sequences and even reinstalled Premiere but the error reoccurred.
It really sucks because you put so much effort into editing and then you can't export it properly... Does anyone have an idea how to fix this issue? I would really grateful for any help!

P. S: I don't know whether the computer really matters but here are the specs anyway:
nVidia GeForce GTX 1080
SSD 512 GB
HDD 2 TB
Core i7 7th Gen
Intel Core i7-7700K
4.20 GHz
4.50 GHz
91 W
4 (Quad Core)i
Threads 8
Cache 8 MB
LGA 1151


HyperX , Kingston
Fury Black
32 GB
2 x 16 GB
DDR4-RAM
RAM 2400 MHz
DIMM 288


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Dave LaRonde
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 28, 2017 at 4:42:42 pm

What kind of footage were you cutting?

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Tero Ahlfors
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 28, 2017 at 9:02:43 pm

What are your exact export/sequence settings? Are you using any effects?


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Joël Wernli
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 29, 2017 at 9:06:03 am

Hi, thanks for your help!
The settings are 9:16, H.264, high bit rate, render at max. depth. I tried out various settings because I thought at first that it might be that it can't handle the VBR 2 pass or my bit rate settings so I just left it at 'match source - high bit rate' but nothing changed.

I don't have any visual effects but a lot of speed ramping and one or two gradient wipe effects. I'll try to attach the dropbox link to the video, that might help.

https://www.dropbox.com/s/u5joccy7b6hwrhe/test%201.mp4?dl=0


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Tero Ahlfors
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 29, 2017 at 10:21:22 am

By exact I mean the _exact_ export settings. Like a screencapture of your settings if you don't want to write them out.


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Joël Wernli
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 29, 2017 at 11:02:17 am

Here's a screenshot: 0_capture.jpg


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Joël Wernli
Re: White bars when exporting from Premiere Pro CC 2018
on Dec 29, 2017 at 10:57:37 am

Hi, thanks for your response.
I was cutting 1080p footage from my canon 80D. It was filmed at 24fps.

I'll drop the link to the video: https://www.dropbox.com/s/u5joccy7b6hwrhe/test%201.mp4?dl=0

Thanks


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