I have a curious question. Long story short...I got dragged into a situation where I had to help plug in a hard drive on "Supposed" raid configuration. One Drive had already failed and the other was in degraded status. Come to find out only one drive had a data cable and the other did not...I was told to help plug in the other drive. They system attempted a boot up and no OS disk found. Obviously I was told to plug in the wrong drive. Now I'm getting blamed for causing the disk failure. Plugging in would not cause raid configuration loss....not until it was initialized etc....correct?
Correct, that is, no problem that would not be easily re- detected and set up in a boot or two. You have found a nuisance customer. If the customer starts co-operating again, bring the obvious repair parts and include a fresh cmos/clock battery in the list so that hardware detection does not go sour for want of this. Hang on to your wallet.