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Rorke Tech Support Leaves me Stranded

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Michael Ciancio
Rorke Tech Support Leaves me Stranded
on Jan 10, 2015 at 5:48:03 pm

I am looking for anyone who can support a Rorka Aurora LS Raid. Mine has crashed and Rorke Tech Support will not support me because I do not have a support contract and they will not sell me one. I received a very direct response from them that they will offer me no help.

So as well as someone that i can pay to fix this, I am looking for a new manufacture and a new supplier for my raid needs. Hopefully one that understands customer support.


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David Roth Weiss
Re: orke Tech Support Leaves me Stranded
on Jan 13, 2015 at 11:01:43 pm

You are in a very common perdicament Michael with no great solutions at this point. Of course it hurts to pay a yearly support fee when you don't need help, only to be left out in the cold later when you do need help. And, to make matters worse, finding help is not easy, as few technicians want to get involved with hardware and issues created by someone else.

Your Roark system is long outdated and is now ancient technology, so whatever you do, spend nothing, or as little as possible, getting it fixed, as you can get vastly more powerful shared storage today for a fraction of what you paid for the old Roark.

David Roth Weiss
Director/Editor/Colorist
David Weiss Productions


David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.


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Bob Zelin
Re: orke Tech Support Leaves me Stranded
on Jan 16, 2015 at 9:29:57 pm

Hi -
as most of you know, I am crazy.

When I hear "but you don't understand - the "bean counters" want to know what the 10 year plan is -
I get very upset, and as I get older (and I am getting really older these days) - I say

"let me tell you something - these accountants that are still running on Windows XP - if they don't upgrade to Windows 7 or Windows 8 in 2015 - guess what - THEY ARE FIRED - they don't get to run their accounting software, they don't get to keep their jobs. They have to THROW OUT THEIR OLD COMPUTERS and old accounting software, and update to a MODERN service - and if they are something like QuickBooks - they have to go to a CLOUD SITE. The days of the 60 year old "bean counter" are coming to a close - these morons who think that they can keep their old accounting computers are OBSOLETE, and they will be fired long before the "young hot shot editor that want to keep spending corporate money".

You update, or you are out of business. If you don't like this fact, then open up a deli, because the meat slicer will not be outdated in 10 years.

Not recognizing that you must keep up with technology - no matter what part of the corporation you are in - is just stupid in 2015. You keep up, or you get out.

I would like to know where all those guys are that said that linear editing will never go away, or film will never go away, or VTR's will never go away, or CRT's are the best thing ever, and will never go away.
I want to go Al Quada on them ! Beheading's on Creative Cow !!!!!!!! Keep up - or get out.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com


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Andrew Saliga
Re: Rorke Tech Support Leaves me Stranded
on Jan 26, 2015 at 10:01:42 pm

Hi Michael.

I happened to stumble upon your post while I was looking into upgrade options from our three Aurora LS units. If you were not aware, a year or so ago Rorke was acquired by Avnet and around the middle of last year Avnet decided to dissolve Rorke, thus all hardware was declared end of life. Full into is on the release I linked below. So that is why you haven't been able to get a response.

I was recently in a pinch this month as we had issues and were up the creek without a paddle. I was able to track down one of the former tech support guys at Rorke that I had worked with. He has started a new company and has brought much of the knowledge from Rorke. Since they are familiar with the Rorke hardware give them a shout. Daryl is who I normally work with. Off-contract support was $175/hour via phone. http://scalelogicinc.com/

Also, check to see what drives you are running. Backblaze recently released more real world data from their cloud servers and I realized that two of our Aurora's are filled with drives that have a 23.5% annual failure rate. Full article here. https://www.backblaze.com/blog/best-hard-drive/

Also, what is the issue you are having. I've picked up a lot of tricks in the 6 years we have been using their gear. I may be able to help.


8451_galaxyendofsalesfinal.pdf.zip

Andrew Saliga
I/O Specialist/Editor
Steelehouse Productions
http://www.steelehouse.com


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