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Repeated crash on .jpg import

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Joe Marler
Repeated crash on .jpg import
on Dec 14, 2010 at 3:18:45 pm

Using CatDV 8.1.10 on Windows 7 64-bit, I have repeated crashes (app hangs, Java out of memory errors) trying to import a directory of 300 AVI files, 160 WMV files and 55 MOV files comprising a total of 280GB space.

I then tried to import a smaller directory of 8 AVI files and 1378 .jpg stills, comprising a total of 70GB. CatDV still crashed on import every time.

I then removed the AVI files and just tried to import 1378 .jpg stills, and it still crashed.

I then changed the CatDV list view to "concise" which uses less memory, and Tools | Preferences | Previews & Thumbnails to "small", tried to import 1378 .jpg stills, and it still crashed.

I then deleted any .jpg file over 5MB size, leaving 1195 total files comprising 3GB total space, and it still crashed.

I then installed the 64-bit Java for 64-bit IE (don't know if CatDV can use that or not), and it still crashed.

Most frequent failure mode: Import file (not responding) dialog. Typical Java error: "java.lang.OutOfMemoryError, processed 291 of 1387 files.

Is this a known problem? Is there some workaround?

System details:

Windows 7 Home Premium 64-bit
CatDV Pro 8.1.10
Java 6 SE, version 6 update 22 (build 1.6.0_22-b04)

Motherboard: EVGA P55 FTW (A59 BIOS)
CPU: quad-core Intel i7-860 @ 3.8Ghz, RAM: 8GB DDR3
CPU cooler: Noctua NH-D14
System disk: 300GB Velociraptor, 10k rpm SATA
Data disk: 2 x 1.5TB Barracuda, 7200 rpm SATA, RAID 0
Video: EVGA nVidia GeForce GTX-275 896MB, driver: 8.17.12.5896(258.96)
Network: AT&T U-Verse (12 megabit down, 1.5 megabit up).
Browser: Chrome 8.0.552.224, IE 8.0.7600.16385 (32 & 64-bit), FireFox 3.6.12.


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John Heagy
Re: Repeated crash on .jpg import
on Dec 14, 2010 at 6:00:55 pm

As yes, I know that well. I complained and a fix was quickly provided: In the "Advanced Media Handling" preference uncheck "Generate full size thumbnails from file system"

I could never get more than a few hundred of our 5000+ weekly movies to import... now never a problem with that pref unchecked. I am using the Mac version but Java is Java so it should help.


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Rolf Howarth
Re: Repeated crash on .jpg import
on Dec 14, 2010 at 9:02:55 pm

Could you mail a copy of the CatDV Error Log (do Help > System Information to see the location if you're not sure) to support@squarebox.co.uk after you get a crash so we can investigate? It could be a corrupt file, or maybe some other issue, but it's difficult to know for sure without more information.



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Joe Marler
Re: Repeated crash on .jpg import
on Dec 15, 2010 at 3:42:14 am

Errorlog file sent. Further testing shows problem is isolated to importing .jpg images; importing 200GB of AVI files (inc'l scene detection and thumbnail generation) works OK.

However importing a directory of about 1100 .jpg images crashes every time. I don't think it's corruption in the data, as other folders of different images still causes the crash.

Problem seems related to .jpg thumbnail generation. Doesn't happen if Tools | Preferences | Previews & Thumbnails is set to "no automatic generation".

However attempting to build the thumbnails after the import by selecting Media | Build Thumbnails still causes the crash.

On CatDV ver 8.1.10 for Windows, I don't see an option under "Advanced Media Handling" to uncheck "Generate full size thumbnails from file system". That may be for Mac only or a prior version.


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