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Green thumbnails created by CatDV

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Lee Warner
Green thumbnails created by CatDV
on Apr 28, 2016 at 3:27:13 pm

On a semi-regular occurrence, CatDV has been creating green thumbnails. Example below. I have rebuilt the thumbs using CatDV on our media server computer and all looks well, but when I save and then refresh the catalog or look at the client from another workstation, the green thumbs are back.
Any ideas?

Lee



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Lee Warner
Re: Green thumbnails created by CatDV
on May 2, 2016 at 4:59:31 pm

bump


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Dougal Matthews
Re: Green thumbnails created by CatDV
on May 3, 2016 at 11:31:22 am

hi Lee

next time this happens please can you export the logs and email them with a description of the problem support@squarebox.com

thank you dougal

Improvise Adapt and Overcome


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