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Send to fcpx problem

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Henrik Helms
Send to fcpx problem
on May 22, 2015 at 3:54:23 pm
Last Edited By Henrik Helms on May 22, 2015 at 4:14:48 pm

Hi!
I am on CatDV 11.03 and when I import files from Canon C300 into Catdv and can see it display two audio tracks in catv client - but when I use send to fcpx (fcpx 10.2.1) - the clips comes up fine - but is only say it has a mono track. Why is that - and what can I do to change that so it brings in both audio channels?

Greetings
Henrik Helms
dBA MEDIA


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Henrik Helms
Re: Send to fcpx problem
on May 22, 2015 at 7:03:34 pm

I updated my client - but the problems with sending mxf files to fcpx remains - it still imports it as an mono file - not two channels - but only one.

Greetings
Henrik Helms
dBA MEDIA


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Henrik Helms
Re: Send to fcpx problem
on May 31, 2015 at 5:07:01 pm

The latest update .06 did the trick - the bug has dissappeared and now the send to fcpx functions properly with audio

Greetings
Henrik Helms
dBA MEDIA


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Dougal Matthews
Re: Send to fcpx problem
on Jun 2, 2015 at 11:02:55 am

hi Henrik

I'm glad the latest update fixed your issue thank you for letting us know

cheers dougal

Improvise Adapt and Overcome


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Henrik Helms
Re: Send to fcpx problem
on Jun 12, 2015 at 9:09:24 am

Well after further testing - it turns out it does not work. If we send two tracks video imported to CatDV from a CF card (from our C300) the problem still exists - it only bring in one channel audio.

Greetings
Henrik Helms
dBA MEDIA


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Dougal Matthews
Re: Send to fcpx problem
on Jun 15, 2015 at 3:28:18 pm

hi Henrik

I'm sorry to hear you are still having issues

please could you do the following

restart catdv

create a small catalog with a few clips

export the clips as an FCP xml file

save the catalog as a local *.cdv file ( File menu > local catalogs > save as catalog )

could you then email support@squarebox.com with :

the catalog
the xml
the catdv logs
a brief explanation of the issues you are having

see our guide here on exporting logs http://www.squarebox.com/exporting-logs-to-support/

thank you dougal

Improvise Adapt and Overcome


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