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CatDV says Java missing-but it is installed?

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Suzan Prince
CatDV says Java missing-but it is installed?
on Dec 21, 2014 at 10:38:09 pm

Hi-

Just tried opening CatDV 10.0 (via the CatDV control panel and also by logging onto our local CatDV server on Win 7 PC) and got msg: Java missing, please install it from http://www.java.com. Even though I know Java's already installed updated to latest version, restarted PC and tried again. Same msg. Error logs cite Java exception.
Normally, I'd try to stop/restart DB from control panel but as I said can't reach it. Is there still a CatDV Windows command line that will stop/restart DB?

Doing this remotely on a Sunday so can't do a complete shutdown until tomorrow morning. But wondering why this msg popped up out of nowhere? No major new program installs or system changes, etc. Any ideas much appreciated. Thanks!

-Suzan


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John Vaudin
Re: CatDV says Java missing-but it is installed?
on Dec 22, 2014 at 10:03:10 am

Hard to tell without seeing it. Can I ask you to email support@squarebox.com please and we'll arrange for an engineer to remote in and take a look.


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