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CatDV (PC) won't launch

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Jeff Schaap
CatDV (PC) won't launch
on Oct 10, 2013 at 9:11:46 pm

I have a CatDV 9.0.6 client in a server environment that won't start. I was working with it today, had a couple crashes and now when I launch it I nothing happens. The process never appears in Task Manager either. I tried restarting the machine, uninstalling, reinstalling, restarting, etc., even tried safe mode but to no avail. We have a couple other stations and it is running just fine on those.

I've looked for a log file under C:Program Files (x86)Square BoxCatDV Pro 9.0.6 but didn't find anything. I have no idea what to try next and would appreciate any help anyone could offer. This is Windows 7 Enterprise.


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Matthew Stamos
Re: CatDV (PC) won't launch
on Oct 10, 2013 at 9:48:16 pm

The logs should be in App data. That does seem odd for sure.


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Tim Jones
Re: CatDV (PC) won't launch
on Oct 10, 2013 at 10:01:29 pm

After looking at the logs for a hint, if you still have the installer for 9.0.6 around, I'd try reinstalling.

Also, might be a good idea to verify your Java installation if you've installed any Windows security updates.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.productionbackup.com
BRU ... because it's the RESTORE that matters!


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Jeff Schaap
Re: CatDV (PC) won't launch
on Oct 10, 2013 at 10:24:08 pm

Here's the log but I don't know what to make of the errors:

failed to redirect stderr: Bad file descriptor
failed to redirect stdout: Bad file descriptor
Thu Oct 10 17:09:22 2013
CmdLine="C:Program Files (x86)Square BoxCatDV Pro 9.0.6CatDV Pro.exe"
Args=
EXEname=C:Program Files (x86)Square BoxCatDV Pro 9.0.6CatDV Pro.exe
Filename=
cd C:Program Files (x86)Square BoxCatDV Pro 9.0.6
redirected output -2 & -2 to fd 3
RegOpenKey SoftwareJavaSoftJava Runtime Environment -> 0 (00000078)
RegQueryValueEx(CurrentVersion) - '1.7'
CurrentVersion='1.7'
RegOpenKey SoftwareJavaSoftJava Runtime Environment1.7 -> 0 (00000078)
RegQueryValueEx(JavaHome) - 'C:Program Files (x86)Javajre7'
QTJava=C:Program Files (x86)QuickTimeQTSystemQTJava.zipa


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Tim Jones
Re: CatDV (PC) won't launch
on Oct 10, 2013 at 10:26:40 pm

That redirection failure is a system problem. I hate to sound like a cliche, but "have you tried turning it off and back on again?" (reboot) - with Props to Roy and the entire IT Crowd team.

Tim
--
Tim Jones
CTO - TOLIS Group, Inc.
http://www.productionbackup.com
BRU ... because it's the RESTORE that matters!


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Matthew Stamos
Re: CatDV (PC) won't launch
on Oct 10, 2013 at 10:37:21 pm

That show is very funny Tim, we quote that around here all the time.

"the button on the side, is it glowing?"

Jeff can you send the log to support@squarebox.com they can take a closer look.


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Jeff Schaap
Re: CatDV (PC) won't launch
on Oct 11, 2013 at 2:10:22 pm

Be glad to. I sent it to Rolf (we've been emailing) but I will send it to that address to. Thanks Matt.


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Rolf Howarth
Re: CatDV (PC) won't launch
on Oct 14, 2013 at 11:58:54 pm

Update: It looks like there may be some incompatibility issue between the launcher in CatDV 9 and some other component (most likely a Java update or similar) that we have fixed in CatDV 10. Jeff was able to fix his CatDV 9 installation by copying over the CatDV Pro.exe launcher from v10.



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Jeff Schaap
Re: CatDV (PC) won't launch
on Oct 11, 2013 at 2:08:47 pm

Hahaha, no suggestions is ignored! But, yes, I did try that right off when the problem started.


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Jeff Schaap
Re: CatDV (PC) won't launch
on Oct 15, 2013 at 5:01:19 pm

I got an email from Rolf which solved the issue (thank again Rolf):

"One thing you could try is replace CatDV Pro.exe in the CatDV 9 folder with the corresponding file from CatDV 10. The exe is just a launcher and it's possible we made some improvements to that since v9. (The CatDV application itself is inside the lib folder).

-Rolf"

Jeff


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