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problems reading proxies by Windows laptop which where generated on a Mac

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Carsten Orlt
problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 12:54:33 am

I'm a Mac guy so have no experience with windows.

I created a catalogue on Mac and created proxies (custom setting of H264 640x360, AAC 128)

when I transfer the catalogue and proxies to a windows laptop, CatDV reads the catalogue no problem but doesn't see the proxies. I checked that the file path is correctly set in preferences. The QT video files play fine on the windows QT or windows player outside of CatDV.

Importing the proxy files into a new catalogue as new media doesn't work either. CatDV just can't read the video format?? Also tried creating movies with Mpeg4 or Jpeg codec at 640x360 and linear PCM audio on my mac, they aren't playable in CatDV on Windows either?

Any ideas why the the CatDV windows version doesn't like the proxy files?

Many thanks
Carsten


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Robb Harriss
Re: problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 1:24:01 am

what format is the Windows drive? Then we have to worry about the version of the OS on both Mac and Windows to get them to play nicely together.

Non-linear: all the time and nothing but.


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Carsten Orlt
Re: problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 2:25:50 am

Drive is Fat32, but we also transferred the proxy files to the internal drive of the Windows laptop, and same result.

OSX is 10.6.8. Don't know Windows version? Laptop is with client so have to check later.

Cheers
Carsten


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bryson jones
Re: problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 1:44:11 am

Yo Matt, you seen this?

I've not run into it if QT can play them. Usually it's path related but if you can't even drag them into CatDV that's odd.

I'm gonna throw out "Java version?" as a hail Mary.

bryson

bryson "at" hidefcowboy.com

hidefcowboy.com


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Carsten Orlt
Re: problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 2:22:39 am

Thanks Bryson,

Already thought about Java version, but the Windows laptop is with my client now so I have to wait to test.

Cheers
Carsten


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Carsten Orlt
Re: problems reading proxies by Windows laptop which where generated on a Mac
on Feb 22, 2012 at 3:37:03 am

my client came back with:
Java 6 Standard Edition – version 6, update 17 (build 1.6.0_17-b04) / Im pretty sure its windows 7

We're both using CatDV 9.0.6 professional

Thanks!


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Carsten Orlt
Problem solved!
on Feb 22, 2012 at 11:56:30 pm

I used long file names with dash characters on the Mac.

Windows, or maybe Java for Windows, doesn't like those :-(

Change the name and all is good.


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Robb Harriss
Re: Problem solved!
on Feb 22, 2012 at 11:59:29 pm

Good to know. Wonder if it was the length of the name? As a survivor of 8.3 file names I avoid "odd" characters. My graphics people tend to use hyphens and underscores, which make the file names work better on the web.

Non-linear: all the time and nothing but.


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Rolf Howarth
Re: Problem solved!
on Feb 27, 2012 at 3:13:28 pm

Unfortunatey QuickTime on Windows does have problems with some file paths, so if you experience problems try to avoid filenames (and folder names) longer than 31 characters or containing accented characters. Also, switching between drive letters and UNC paths can sometimes help.



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