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Tangent Element panels not recognized in Resolve 11 Win..

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Jonathon Lee
Tangent Element panels not recognized in Resolve 11 Win..
on Aug 26, 2014 at 1:21:56 am

I'm setting up a windows Resolve system. I have several Mac based systems 5,1 & 6,1. The Windows system does not seem to recognize the Tangent Element panels. On the Mac's it works with no issues.

The system:
Resolve (full)
HP z400
6-core, 3.33GHZ
24GB
win 8.1
GTX 780ti GPU (with aux power supply)
quadro 600 GUI
atto FC HBA
HP zr2740w

The only thing here is that I'm using the USB hub on the monitor for the tangent panels. This setup worked fine on the Mac 5,1 systems.

No matter what I do -- Resolve does not see the panels. Re-start the app, reboot the computer. Cycle power to everything.

Any suggestions welcome.

thank you!

Jonathon


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Rohit Gupta
Re: Tangent Element panels not recognized in Resolve 11 Win..
on Aug 26, 2014 at 3:13:17 pm

Did you install the Tangent Hub application?


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Jonathon Lee
Re: Tangent Element panels not recognized in Resolve 11 Win..
on Aug 26, 2014 at 8:51:13 pm

Stupidly no. I didn't know that it was necessary. On OS X it was not needed, right? I will install tonight and try again.

thanks Rohit!

Jonathon


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Chris Rose
Re: Tangent Element panels not recognized in Resolve 11 Win..
on Sep 17, 2014 at 8:16:01 am

Hi Jonathan,

You will need the Tangent Hub for the Element panels and Resolve for both Mac and Windows versions.

There is a Resolve Configuration manual for Element on the Support page of the Tangent website: http://www.tangentwave.co.uk/support.asp
Look under the Element area on the Support Page.

Cheers,

Chris


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