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Win 7 Resolve 9.1 Dongle issue

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dennis commins
Win 7 Resolve 9.1 Dongle issue
on Oct 9, 2013 at 8:14:16 am

Hi All,
I have a new HP z820 win 7 64bit which i am having difficulty getting any resolve dongle to work. No matter what i try i get a License error,
from resolve log

"---------------- Checking License ----------------
--------------------------------------------------------------------------------
ATTENTION: Unable to read license dongle (Error opening license dongle [0x-1609564159])
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Please check that you have a valid Resolve license dongle connected."


I have already returned one dongle to Black Magic and am having the same issue with the Replacement.
I am getting the usb device attached bing when i insert the dongle.
It also shows up in device manager under HID devices.
All other usb devices i have tried show up such as usb camera, thumb drive, keyboard and mouse.
I have also uninstalled usb root devices in device manager and rebooted.
i have tested resolve lite and it works no problem. I have tried the dongle in various other machines including a z800 and it also gave the same license error on boot. But i am reluctant to believe that 2 dongles in a row are faulty.
Any ideas ? thanks in advance
d


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