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Gallery stills disappearing randomly!

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Chris Oben
Gallery stills disappearing randomly!
on Apr 21, 2016 at 10:21:10 pm

Having trouble with gallery stills randomly disappearing from a project. Even without quitting resolve some folders of stills literally turn to black. Even imported stills won't stick! If I click any of the black icons resolve crashes completely. How can I solve this? Gallery destination is set to its default location. Any helpful appreciated ... I have hundreds of stills for a major client that I can't access! Using V12.3.2

Chris O.

Chris M. Oben

http://www.chrisoben.com


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Bruce Greene
Re: Gallery stills disappearing randomly!
on Apr 24, 2016 at 6:19:16 pm

I have the same issue running 12.1 on Windows 8.1

Never found a solution...

You can repopulate the stills store from the timeline and make a still for every clip, or remake them one at a time.... But it's not a real fix of course.

Maybe the new 12.5 will be better...?

Varicam/Steadicam Owner
Los Angeles, CA
http://www.brucealangreene.com


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Marc Wielage
Re: Gallery stills disappearing randomly!
on Apr 25, 2016 at 1:36:00 am

I would bet this is a scratch drive issue. Double-check the Preferences and make sure the drive you want to use is at the top of the Media Storage list, and that there are no permissions problems. At worst, clear out that list, rebuild the list, and recapture all the stills and they should stay put.

Due to some cache files getting a bit out of control, I went to an external SSD scratch drive a year or so ago, and have yet to lose any stills or cache files. (So far.) One thing to remember that while Resolve looks like a color-correction program, but in a way it's really a big database that keeps track of color, stills, and edit decisions; if the database structure gets even slightly corrupted, bad things happen. When you know that going in, often you can anticipate the problem before it happens.


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Bruce Greene
Re: Gallery stills disappearing randomly!
on Apr 26, 2016 at 4:41:16 pm

Thanks Marc,

My scratch disk is a separate SSD in the computer, but next time I'll try deleting the list and starting over. I have no color correction projects for a while, so I hope I remember your suggestion!

Varicam/Steadicam Owner
Los Angeles, CA
http://www.brucealangreene.com


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